DSP offers award winning IT Consultancy and Modern Managed Services for Oracle, Microsoft and Cloud technologies (particularly Oracle Cloud, Azure and AWS). Our mission is to ensure that our clients have access to enterprise grade application platforms that are optimally managed, whether on-premise or in the cloud. We combine 20 years of technical expertise, first rate people and innovative services such as ‘Continuous Maintenance’ to offer 24x7x365 support services both in the UK and around the globe. Joining DSP means working alongside well-respected consultants in a market leading, high-growth business which is aiming to lead the pack when it comes to modern service delivery. Automation, Machine Learning, Devops and Cloud are at the heart of the services we offer.
DSP’s consultants offer expert help with formulating strategy, quantifying business benefits, identifying opportunities and implementing solutions that best meet customer requirements using the Microsoft or Oracle Solution Stack.
You will report directly to the Head of Technical Services and be responsible for the delivery and BAU (Business as Usual) functions of our Managed Services Team. The Service Delivery Manager will be involved with our customers from cradle-to-grave: attending pre-sales meetings, on-boarding new clients, delivering client reviews, managing the Service Delivery teams, liaising with Account Directors and of course working towards continuous service improvement.
In addition to this you will also provide support in relation to urgent issues and be available for incident and service escalation where required coordinating with the internal technical resources to ensure the issues are resolved.
Achievements and targets will be based upon the following:
DSP values above all openness, excellence, reliability
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indicating of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation.
For more information please email us at: email@example.com
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