(London or Basingstoke)

Technical Resource Coordinator

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DSP offers award winning IT Consultancy and Managed Services for Oracle, Microsoft SQL Server and Cloud technologies, particularly Oracle Cloud and Microsoft Azure. As part of our expansion we are looking for an experienced Technical Resource and Project Co-ordinator to help us deliver ever increasing service levels to our clients. We are a people led business but firmly believe in harnessing technology to improve everyone’s outcomes: clients, staff and suppliers. We also believe in enjoying what we do.

Private Equity backed, and with offices in London, Basingstoke and Nottingham, DSP’s mission is to be the UK’s most innovative provider of Enterprise Data Management support services, embracing Migration, Automation, Analytics and Cloud enablement.

DSP’s consultants, working 24x7x365, offer specialist services to assist with designing, building, migrating and supporting Oracle or Microsoft database infrastructures, whether they reside on-premise, across multi-cloud tenancies or in a hybrid environment,

This newly created role reports directly to the Service Delivery Manager with responsibility for the delivery and scheduling of BAU (Business as Usual) functions for the business, especially professional services. The TRC will also be involved in onboarding external clients into our Managed Services Practice and offering a degree of client liaison, whilst all the time working towards continuous service improvement.

What we offer

  • Attractive salary
  • A varied working day
  • A sociable office environment built on mutual respect
  • A positive approach to personal development
  • 25 days holiday per annum

Role & Responsibilities

  • Coordinating project consulting resources and reporting thereon
  • Working with department heads to ensure support cover for our contracted customers. Resolving resourcing conflicts
  • Minor project management to ensure customer consultancy is delivered on time and tracked as needed
  • Liaising and engaging with external clients and stakeholders in all areas of service
  • Liaising with internal account managers, management and service teams
  • Customer reviews to discuss service or project delivery
  • Assisting Service Delivery Manager with customer take on
  • Point of escalation for customer issues, ensuring they are dealt with in a timely and professional manner

Experience

  • At least 2 years’ experience in a technical service delivery, project management or resourcing role is essential. Having worked with Oracle or Microsoft database technologies would be advantageous
  • Experience working with service delivery / customer processes or developing efficient process in these areas
  • Experience of service desk functions would be beneficial
  • Proven ability to manage large volume activities, across multiple work streams

Personal Attributes

  • Highly organised
  • Determined with the ability to solve problems creatively.
  • Customer focused
  • Attention to detail and quality
  • Interest in technology services

DSP values above all openness, excellence, reliability

Location / Special Requirements

  • Based in our London (St Pauls) office although Basingstoke would be considered
  • Travel to customer site may occasionally be required but fully expensed

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indicating of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation.

Get in touch

For more information or to schedule a demo please contact us

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