Imtech were facing peak demand resourcing challenges, due to a number of projects all competing for their limited internal resources. Additionally, internal priorities set at a Group level were at odds with local project priorities and starting to cause concern for existing projects.
UK management were tasked to evaluate cost effective and longer-term partnership options to alleviate the current resourcing issues, whilst providing a plan for the future.
There were a number of points to take into consideration for the approach to be viable:
- Cost effective and flexible commercial model – only pay for what is used, when it is used.
- Intense initial knowledge transfer.
- Knowledge retention capability.
- Service management experience to understand bespoke KPI reporting as required per contract.
- Oracle database & Java development expertise in the same place.
- Close working relationships to build trust, understanding and rapport with the UK project teams and Dutch development teams.
The project was initiated with a discovery phase. DSP spent time in the UK with senior application managers to understand in detail the business processes behind OPCIS, as well as Imtech’s clients’ expectations for a successful implementation. This was followed up with time in Holland with the development team to understand in more detail the application coding design and company development standards in place.
Following the initial knowledge transition phase, DSP seamlessly transitioned into the UK OPCIS implementation team with the following responsibilities:
- OPCIS Data load – Cleansing then uploading the project specific data into the application.
- OPCIS KPI reporting – Developing and deploying the contract specific Key Performance Indicators (KPIs) as requested by Imtech’s clients.
- On-going support – Ensuring continued deployment of system upgrades into the UK Production environments.
The priority projects were completed in line with Imtech’s clients’ expectations, which enabled time to be refocused on selling the benefits of OPCIS into the wider user community.
DSP are continuing to support implementation projects as and when they are ready to go. It is the flexibility of two months' high priority project work followed by a one month hiatus – all the while retaining the skills and capacity for future work – that provides significantly more value than the contractor market.
Final thoughts from Kevin Molloy: “DSP had the experience in putting together flexible service models – we wanted to take advantage of that.”