E-Business Suite
Industry: Telecomms

Oracle Payroll Implementation for Arqivia

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Arqiva, a leading UK communications infrastructure company, uses Oracle E-Business Suite (EBS) to manage its payroll for employees and pensioners.

Oracle E-Business Suite
Oracle Payroll

Overview

Arqiva is a leading UK communications infrastructure company that is enabling a vibrant digital economy. It operates behind the scenes and is central to millions of vital connections.

Every day, Arqiva infrastructure and associated services enable millions of people and machines to connect wherever they are through TV, radio and the Internet of Things (IoT). Arqiva is an independent provider of telecom towers, with more than 8,000 active sites, and the only national provider of terrestrial television and radio broadcasting.

Arqiva has used Oracle E-Business Suite (EBS) to manage its payroll for several years. The business depends on the solution to pay its many employees and pensioners each month.

Arqiva Oracle Payroll Case Study

"Claremont (now DSP) worked with us to proactively design new payroll processes to support both legislative and business change. To date, they have delivered a great service, and knowing they are contactable whenever I need them gives me genuine peace of mind during busy payroll periods."


MCIPP dip Payroll and People Administration Manager | Arqiva

West Midland Railway Oracle Payroll Case Study

The Challenge

Arqiva’s existing managed service contract was ending imminently, and the business needed a provider who could offer a Payroll outsourcing service – including payslip printing, BACS and HMRC submissions – in addition to EBS managed services.

Payroll is both business-critical and ever-changing. It is important to work with a trustworthy partner with proven HCM outsourcing expertise to help keep up with ongoing legislative changes to payroll.

The Solution

We were selected for our approachable, highly skilled team of Oracle HCM experts and hands-on approach to service delivery and support. We deliver a fix on fail service with an incident resolution SLA.

In addition, we proactively advise Arqiva of upcoming changes within payroll and provide best-practice guidance and support on how they can be made within the Oracle system. The transition project to our hosting happened seamlessly and extremely quickly, using our robust migration methodology. Since the existing solution was being decommissioned in 2-3 months, the team at Claremont (now DSP) had to work fast.

First, we created the shadow instance of Arqiva’s system and kept it synchronised throughout the project’s short lifecycle. Working closely with Arqiva, we performed multiple rounds of rigorous testing, and the new system went live on our hosting environment in record time.

We not only supply Arqiva with hosting services, but we also provide fully comprehensive payroll outsourcing and functional support services in addition to technical and DBA support. By testing upgrades and applying the latest patches, we offer first-hand, practical advice and guidance to Arqiva to ensure its business-critical applications are always kept optimised.

The Result

  • Low impact, quick migration to a secure UK-based hosting environment.
  • A complete outsource service in which we own the business and support functions but the customer retains visibility and control.
  • Proactive advice from our HCM experts to ensure that changes and upgrades are applied best for the business.
  • Payroll is kept optimised and up to date with the latest changes in legislation and upgrades to Oracle HCM technology.
  • High quality functional, DBA and technical support means that any issues are fixed quickly.
  • Attentive, approachable, trustworthy service team that regularly spend time on site.

 

Why DSP?

  • We are a leading independent Oracle Partner, with over 25 years of experience
  • We are trusted within the industry to deliver world-class E-Business Suite services
  • Our bespoke services mean that our customers will always get the best solution to suit their requirements
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