Are you looking for an Oracle EBS Extended Managed Service?

Unlock the full potential of your Oracle EBS system with DSP's Extended Managed Service. Our comprehensive range of services includes monitoring, maintenance, support, and continuous improvement, tailored to meet your specific business needs. 

Oracle EBS Extended Managed Service

Oracle E-Business R12.1 Support ended in December 2021. In addition, from January 2022, Oracle will no longer provide new fixes and security updates. As a result, customers running Oracle E-Business R12.1 will potentially face a drop in their Oracle support services, even when they continue to pay Oracle's support fees.

Our Extended Managed Services support customers who no longer receive Oracle's Premier software maintenance and support services. For customers using Oracle E-Business R12.1 post-2021 and maintaining an Oracle Sustaining Support & Maintenance subscription, we will deliver a subset of our Extended Managed Service to fill the gaps that Oracle's Sustaining Support leaves. This is provided as a Managed Service and benefits from our UK delivery, ITIL-based processes, 24/7 Service Desk, Service Management, and comprehensive SLAs, including incident resolution times.

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Oracle EBS Extended Managed Service
Oracle EBS Extended Managed Service
Oracle EBS Extended Managed Service
Oracle EBS Extended Managed Service

What does an Oracle EBS Extended Managed Service Include

Support from January 2022 for all severities of incidents relating to customisations, performance issues, data corruption, integrations, standard BI Publisher & Oracle reports output and product fixes for Oracle EBS 12.1.3 and the underlying technology stack. 

Limited to customers using: 

  • EBS for UK or/& Ireland organisations with an English language installation only
  • R12.1.3 of Oracle E-Business Suite with recent CPU and RUPs applied (< 12 months)
  • A certified and supported version of the database with Oracle EBS R12.1.3
  • Recent CPU / PSU database patches 
  • Recent CPU and recommended patch levels for all associated Oracle technology
  • The latest certified and supported version of their current operating system
  • Java Web Start
  • Oracle Corporation’s Sustaining support & maintenance services
  • Subject to a DSP Health Check and remediation of any underlying non-conformities 
  • Core HR, Employee and Manager HR Self Service, Oracle Time and Labour, Oracle Learning Management, Compensation Workbench, Advanced Benefits, and iRecruitment HR modules of Oracle EBS
  • Oracle Payroll for the storage of payroll data for integration and reporting. Explicitly excluding the processing of payroll data for payment and legislative purposes
  • GL, AP, AR, CE, FA, IBY, OIE, IEX, ZX, Purchasing, Procurement, and Order Management financials modules of Oracle EBS
  • Custom configuration and customisations in the modules above including workflow, AME, OAF , and associated integrated reporting

What is excluded?

  • Oracle Payroll legislative patches and the processing of payroll for the payment of employees
  • Java compatibility with browser, desktop, operating system, or third-party integrations and tools
  • 3rd party products not certified for the unsupported version of Oracle EBS
  • Security fixes that are outside the supported DB and OS versions
  • Fixes where the Oracle source code is unavailable. However, DSP will endeavour to provide a workaround

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Learn more about our other Oracle EBS Managed Service

Oracle EBS Archive Managed Service

Oracle EBS Module Support

Oracle EBS DBA

Oracle EBS Functional Support

Oracle EBS Technical Support

Some of our Oracle EBS Managed Service projects...

King's College Case Study

DSP partnered with King's College to provide ongoing support and optimisation for their Oracle EBS system. The case study outlines the specific challenges faced by King's College, such as system performance issues, lack of internal resources, and compliance requirements, and how DSP addressed these challenges through their managed services. 

Suffolk County Council Case Study

DSP worked with Suffolk County Council to offer comprehensive support and optimisation for their Oracle EBS system. The case study stresses the exact challenges faced by the council, such as system performance issues, complex reporting requirements, and limited internal resources, and how DSP addressed these challenges through their managed services.

DSP Oracle EBS Customers

Home Group

"We chose Claremont (now DSP) as they help and encourage in-house learning which strengthens our team. They also provide a very flexible model which has saved us a lot of money which can then be re-invested back into our business to help our end customers."

IS Supplier Relation Manager | Home Group

Middlesex University

“We approached Claremont (now DSP) to assist us with our Oracle E-Business Suite R12.2 upgrade. As a collaborative project, Claremont was an excellent partner to work with, providing invaluable support throughout the whole process. We would have no hesitation in recommending them to other universities and public bodies.”

Deputy CEO | Middlesex University

Shannon Airport

"Claremont (now DSP) has been an excellent partner. They are highly proactive in their response; resolving problems quickly and their service levels are consistently good. We would have no hesitation in recommending their services to other large complex businesses such as ours."

Head of Information Systems | Shannon Group


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