Oracle EBS Extended Managed Service

Oracle E-Business R12.1 Support ended in December 2021. In addition, from January 2022, Oracle will no longer provide new fixes and security updates. As a result, customers running Oracle E-Business R12.1 will potentially face a drop in their Oracle support services, even when they continue to pay Oracle's support fees.

Our Extended Managed Services support customers who no longer receive Oracle's Premier software maintenance and support services. For customers using Oracle E-Business R12.1 post-2021 and maintaining an Oracle Sustaining Support & Maintenance subscription, we will deliver a subset of our Extended Managed Service to fill the gaps that Oracle's Sustaining Support leaves. This is provided as a Managed Service and benefits from our UK delivery, ITIL-based processes, 24/7 Service Desk, Service Management, and comprehensive SLAs, including incident resolution times.

EBS for UK or/& Ireland organisations with an English language installation only
R12.1.3 of Oracle E-Business Suite with recent CPU and RUPs applied (< 12 months)
A certified and supported version of the database with Oracle EBS R12.1.3
Recent CPU / PSU database patches 
Recent CPU and recommended patch levels for all associated Oracle technology
The latest certified and supported version of their current operating system
Java Web Start
Oracle Corporation’s Sustaining support & maintenance services

Subject to a DSP Health Check and remediation of any underlying non-conformities 
Core HR, Employee and Manager HR Self Service, Oracle Time and Labour, Oracle Learning Management, Compensation Workbench, Advanced Benefits, and iRecruitment HR modules of Oracle EBS
Oracle Payroll for the storage of payroll data for integration and reporting. Explicitly excluding the processing of payroll data for payment and legislative purposes
GL, AP, AR, CE, FA, IBY, OIE, IEX, ZX, Purchasing, Procurement, and Order Management financials modules of Oracle EBS
Custom configuration and customisations in the modules above including workflow, AME, OAF , and associated integrated reporting

Oracle Payroll legislative patches and the processing of payroll for the payment of employees
Java compatibility with browser, desktop, operating system, or third-party integrations and tools
3rd party products not certified for the unsupported version of Oracle EBS
Security fixes that are outside the supported DB and OS versions
Fixes where the Oracle source code is unavailable. However, DSP will endeavour to provide a workaround

King's College Case Study

DSP partnered with King's College to provide ongoing support and optimisation for their Oracle EBS system. The case study outlines the specific challenges faced by King's College, such as system performance issues, lack of internal resources, and compliance requirements, and how DSP addressed these challenges through their managed services.

Suffolk County Council Case Study

DSP worked with Suffolk County Council to offer comprehensive support and optimisation for their Oracle EBS system. The case study stresses the exact challenges faced by the council, such as system performance issues, complex reporting requirements, and limited internal resources, and how DSP addressed these challenges through their managed services.

"We chose Claremont (now DSP) as they help and encourage in-house learning which strengthens our team. They also provide a very flexible model which has saved us a lot of money which can then be re-invested back into our business to help our end customers."

IS Supplier Relation Manager | Home Group

“We approached Claremont (now DSP) to assist us with our Oracle E-Business Suite R12.2 upgrade. As a collaborative project, Claremont was an excellent partner to work with, providing invaluable support throughout the whole process. We would have no hesitation in recommending them to other universities and public bodies.”

Deputy CEO | Middlesex University

"Claremont (now DSP) has been an excellent partner. They are highly proactive in their response; resolving problems quickly and their service levels are consistently good. We would have no hesitation in recommending their services to other large complex businesses such as ours."

Head of Information Systems | Shannon Group

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