PPL Migration to Claremont Hosting Environment
Claremont (now DSP) seamlessly migrated PPL from their previous Tier 1 Oracle hosting
provider to our own Hosting environment.
Oracle Migration
Overview
PPL is a UK-based music licensing company that licenses recorded music for broadcast, online, and public performance use on behalf of thousands of record companies and performers worldwide.
PPL implemented Oracle E-Business Suite in 2006. As a major global music licensing provider, PPL collects royalties for thousands of its members annually. Oracle E-Business Suite was selected to support PPL’s increasingly complex business model, the range of tariffs it provides, and its need for a world-class CRM.
"Claremont (now DSP) are responsive to our needs – we treat them as a partner and the relationship just works. We have a very stable platform and I’m happy to recommend them as a team who you can really trust to look after your applications."
Head of IT Operations | PPL
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PPL had always hosted its Oracle E-Business Suite with a major, tier-one Oracle hosting provider. They supplied a managed service that included all DBA activities, patching, upgrades, back-ups, and first-line product support, but the service was slow, inflexible, and costly.
This hosting provider was a large, global organisation with international teams and long-established, lengthy processes. PPL found that any system changes or upgrades took months to agree on and even longer to deliver. There was no visibility regarding pricing models, which made getting quotes for additional storage a slow and painful process.
PPL had grown frustrated with the time it was taking to manage the different delivery teams, which were located all over the world. They even found it difficult to engage their own service manager, who was also based abroad.
PPL was eager to work with a smaller, more agile supplier that could provide a faster, more flexible service.
It also required a UK-based service manager and local consultants who could offer proactive, personal support. Keen, simultaneously, to lower its admin costs and maximize returns for its members, PPL was looking for a hosting provider to deliver all this at a reduced rate.
After a short procurement process, PPL selected Claremont (now DSP) for our personal approach, agility, speed, state-of-the-art hosting infrastructure and overall quality of service.
We listened and understood PPL’s concerns and shaped a simple but cost-effective proposal that would offer PPL the same hardware, architecture and functionality that it had currently, but this time augmented by our UK-based, bespoke support services.
We picked up the existing Oracle E-Business Suite instance, which was hosted in the United States, and using our proven migration methodology, moved it seamlessly into our own hosting. As a critical and complex system that includes an Internet-facing implementation of Oracle iStore, which is used by the public to purchase music licenses, it was essential that the migration be successfully completed with minimal downtime.
First, we built an exact copy of the current system on our servers. Then, we set up ongoing synchronisation so that the ‘copy’ was continuously kept up to date. We worked closely with PPL to perform multiple cycles of rigorous testing throughout the migration project, flagging and fixing any issues along the way.
While every aspect of the system was tested methodically, particular attention was given to ensuring that all customisations and interfaces operated as required on the new platform.
Our project manager managed and delivered the transition using our well-established migration methodology and project governance approach.
Upon ‘go-live,’ the link from Claremont’s (now DSP) copy database to the old production system was broken. The copy environment was then quickly configured to become the new production instance.
After minimal downtime, PPL saw the successful completion of a highly detailed, 175-step migration plan. “I had the overriding impression,” said PPL’s Chief Technology Officer, “that this has all been a bit of a non-event.”
After a seamless transition project lasting 17 weeks, PPL was up and running with its Oracle E-Business Suite instance hosted and supported by the team. The risk-free migration and new and improved service have afforded PPL the following benefits:
- Reduced costs
- Costs have been halved: PPL estimate a half-a million-pound savings over three years
- Our simple pricing model means extra users can be added with no additional charge
- The new platform includes additional memory and storage despite the lower costs
- Enhanced service
- Easily accessible, UK-based Service Manager and Oracle E-Business Suite consultants
- Pro-active support – Claremont’s consultants regularly make suggestions for improvements
- On-site account meetings tailored to PPL’s needs Meaningful SLAs that are understood and achieved, including SLAs for availability and incident resolution
- Flexibility
- No forced upgrades
- Changes can be made to the service and the system as the business needs evolve
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