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Oracle Supply Chain/Manufacturing Consultant
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DSP offers award-winning IT consultancy and managed services for Oracle, Microsoft and Google technologies. We specialise particularly in data platform management, application development, engineered systems and Cloud with a strong presence specifically in Oracle SQL Server, APEX, Azure and GCP. We are a leading technology partner in the UK and have been recognised for that by our technology partners and industry through a wide range of awards and accolades.
Our mission is to be the most responsive service provider in the sphere of enterprise database management, regardless of platform, geography, and cloud infrastructure. We will harness the passion of our people and have the courage to challenge traditional methods of service delivery, pursuing customer happiness at all times.
We strive to hire the best people who are aligned with our core values of:
Excellence: We are committed to giving our best in everything we do and aspire to be exceptional.Responsiveness: We are quick to respond to our colleagues' and customers’ needs.
Passion and fun: We are passionate about what we do and believe that work should be both fun and fulfilling.
Respect: We act with honesty and treat employees, customers and partners with mutual respect and promote inclusive working practices.
Continuous Improvement: We have the courage to innovate and embrace new ideas.
We are looking for a number of additional resources to join a team at DSP. This team sits between our existing Service Desk function and the existing HCM and Financials Delivery teams that support our customers.
The responsibilities of this role are:
- Manage the triage of tickets from the Service Desk
- Maintenance of DSP knowledge base
- Analyse and resolve user problems
- Route tickets to existing HCM and Financials Delivery teams where appropriate
- Testing of changes and support of patching cycles
The successful candidate will liaise directly with our customers to deliver good service and work effectively with our existing Delivery teams. This role is a development opportunity and will expand and progress with the candidate’s own development. This would suit someone who is keen to learn how Oracle applications work and expand their business process knowledge. DSP are keen to develop successful individuals such that they can progress into our established Delivery teams when the opportunity arises.
We are looking for people that have two or more years’ experience working in a professional environment with good business knowledge from working one of the following:
- Finance/Accounting
- Purchasing/Procurement
- Payroll
The successful candidate will have good customer (internal or external) management skills and good IT skills. The candidate should have a willingness to learn technical skills.
Basic or end user knowledge of any the following would be advantageous:
- Oracle eBusiness Suite (Any of HCM, FINS, Procurement modules)
- Service Now / ITIL
While experience and skills are important, the above list is by no means prescriptive. We are looking for a range of people from different professional backgrounds.
DSP’s focus on high-quality services and original thinking means we place emphasis on candidates’ personal qualities and soft skills. The successful candidate must be able to demonstrate the following skills:
- Self-motivated, hard-working, energetic and results focused
- Proactive and keen to learn new technologies and business processes
- Ability to work autonomously as well as part of the team
- Confident working in a hybrid environment
- Good customer facing skills and stakeholder management
- Excellent communication skills
- A “can do” attitude with a desire to deliver excellent results
- The ability to work under pressure on simultaneous activities. This will include good time management skills
- Strong attention to detail with a desire and ability to work accurately
- The role will be home based however we are looking to recruit within commutable distance of Manchester
- The role will require travel to Manchester for team meetings (weekly/as required)
- As the successful candidate develops, ad hoc travel to customer sites will also be required
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indicating of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation.
