Oracle Managed Services
Flexible Oracle Support Delivered by the UK's No.1 Oracle Partner
25 Years of Oracle Managed Services
Oracle Managed Services are at the core of our business, and have been for our 25 years in business. If it's 3rd party specialist Oracle Support that you need, whether onsite or remote, cloud or legacy, then it's likely that our Oracle consultants have come across your situation before.
Oracle support runs in our DNA. We are the UK’s leading Oracle Partner, the first in EMEA to gain Managed Service Expertise and we have a proven track record of customer success. Our services are employed by over 200 enterprise and mid-sized clients, helping them reduce IT costs and increase the resilience of their critical Oracle-based applications. The availability of your database infrastructure, whether on-premise or in the cloud, is our priority. Our Oracle support team has the tools to manage, maintain, support, and administer your Oracle database environments around the clock.
Get in Touch
What makes our Oracle Managed Services 'next-generation'?
Prevention V Cure. Our Oracle Managed Services deliver actionable insight and predictive analytics; working with you, rather than in a bubble, we proactively ensure that your enterprise workloads running on Oracle are as efficient as possible.
Instant Return on Investment
Outsourcing core DBA services causes an instant reduction in costs. Typically, you can expect to reduce operational costs between 40% - 70% depending on your production system. Our proven Oracle DBA team will help you de-risk your technology. Think about the investment possibilities with the savings!
Total Environment Support
Complete data platform support from operating system support (Windows, Linux, and Unix) through to the application layer, making incident diagnosis effective and efficient.
Round the clock service
We work 24/7x365 to ensure you don't have to. Our team of DBAs, across London, Leeds, Basingstoke and Nottingham, use cutting edge service management tools to identify Severity 1 issues immediately so that overnight processes are not hindered.
A 24x7x365 Service
At DSP-Explorer, we have UK teams based in London, Leeds, Nottingham & Basingstoke and internationally in Bulgaria and Japan. Our award-winning teams of DBAs work around the clock, so you don't have to. Monitoring your customers (or your own) estate overnight so that severity 1 issues can be dealt with immediately, limiting any impact on their (your) business.
Oracle Database is in our DNA. Accreditation's never tell the full story; however, our 25 year association with Oracle, our full range of Oracle specialisations and user references in most vertical markets make us very proud of the business we have built.
Success is all about teamwork. We need to work with your in-house teams, your application provider and maybe even our own competitors. We understand this. When we on-board you we'll get to know your key dependencies and tailor our communication channels accordingly.
Key Features of our Oracle Managed Services
Whilst organisations may use similar technologies, their support requirements will always differ. We understand this. At its heart, our Oracle support service is a DBA-developed monitoring suite that allows us to be lightning fast in our reactions to potential issues.
However, the design of your service, the SLA, and the ability to use us in either ‘Fixed-Price’ or ‘Variable’ mode all comes down to tailoring, something that is simply part of the service.
Typical Elements of an Oracle Managed Service include:
Site Review & On-Boarding Service
24x7x365 Performance Monitoring & Alerting
Monthly or Quarterly Database Health Checks
Pro-active Database Performance Tuning
24x7 Hotline Support Service
Access to Technical Data Analysis
Automated Patching and Continuous Maintenance
Backup, DR, Hosting, Cloud-enablement and Security auditing
Frequently Asked Questions
Will I really get an instant ROI?
The short answer is yes. Whether that ROI comes from the fact our contract would be cheaper than hiring your own team of internal DBAs, or the ROI you'll get from the optimisation of your environment.
On average, a database managed service can cut your costs by 40%, however, we do have cases where it cuts costs by up to 70%!
How do you guarantee high levels of service?
Our SLAs don't just focus on Break/Fix. Talk to us about our pro-active analytics and meaningful visual metrics which demonstrate the difference we are making over time.
Legacy support is straightforward, but how do you cope with supporting Oracle databases in cloud environments?
Our support systems are platform agnostic. In our opinion delivering a successful support service comes down to a well planned service take-on; we spend more time than most in getting things right from the start.
Have a Question?
Do our FAQ's not answer your question? Drop your question in the box below and we'll get back to you ASAP.
Get in Touch Today!
Want to speak to a member of our Oracle Practice today? Use the form below to get in touch or book a meeting directly and discuss our Oracle managed services further.
If you've moved to cloud and you're looking for an Oracle Partner to support your cloud environment, discover our Oracle Cloud MSP.
Contact us Today
Want to discuss our Oracle Managed Services with an Oracle Account Director? Or maybe you'd like to schedule a reference call with one of our current managed service customers? Fill out the form below and we'll be in touch shortly!