EDM Group: Digital Transformation

Solution: SQL Server Managed Services

EDM Group - SQL Server Managed Services


DSP helped EDM to redevelop their core systems to achieve future-proof scalability and round-the-clock systems management and support: here's how we did it.

The Challenge

EDM’s growth made it clear that it needed to redevelop its core systems, and as such they needed a technology solution and partner to support them in providing:

  • High–Availability for its customer facing and critical back office operations.
  • Proactive 24/7/365 systems management and critical support.
  • Reconciliation between the central database and separately hosted website databases.
  • Future-proof scalability.

Microsoft SQL Server proved the outstanding technical choice based on existing in-house skills, technical capability and low cost of ownership. With the technology decision made, Microsoft introduced DSP as their partner of choice to implement and support the solution.

 

The Solution

DSP fitted easily into the IT team in a partnership which continues to work well. EDM are impressed by DSP’s knowledge of SQL Server, but also by our understanding of the business processes, drivers and proactive approach to problem solving.

As the relationship matured it was clear that one skill enabled the other”: Steve Clay, Head of IT Infrastructure said of DSP, “For technical expertise I can’t fault them. Excellent.”

To achieve the high-availability required, the solution used Windows failover clustering, replication to scale-out the business to encompass EDM’s custom applications, and Transparent Database Encryption (TDE) to encrypt the database for security compliance. This delivered a resilient system with reduced application downtime, increased scalability and performance, enhanced application programmability, and tightened security controls.


The Result

With its new system in place for a year, EDM has seen efficiencies across the board. Not only has it achieved its business objectives and seen an increase in customers, but its ongoing support relationship with DSP has paid dividends.

With a faster diagnosis and resolution of performance related problems, high-availability of the core databases and a scalable solution that can support a fast-growing business, EDM made the right technology choice, the right partner choice and has a system in place that its brand relies on!

edm

 

Profile:

Established in 1974, and with a growing presence across the UK and USA, EDM Group have been continuously evolving their approach to Enterprise Information Management for over 40 years. EDM’s customers include many of the world’s largest and most prestigious organisations, all of whom trust EDM with their documents, data and processes.

 
Customer: 
EDM Group
 
Industry: 
Information Management and Digital Transformation Services
 

Solution: 

  • Managed Service across all releases of SQL  Server databases 24/7/365.
  • Consolidation and modernisation plan for the entire SQL Server estate.

 

 

"Selecting a company like DSP is the best option as you receive a tailored database service. Generalists are not focused on the aspects required.”

GROUP CIO, EDM 
 
 
SQL Server Managed Services