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Oracle
Industry: Music Licensing

Music Licensing Company selects DSP as their Oracle Managed Service Provider

Discover how DSP supported a Music Licensing organisation with their Oracle databases, resulting in a fully optimised environment and round-the-clock service.

Oracle Managed Services

Contents

Customer Overview

Our Customer is a UK-based music licensing company representing performers and record companies, with around 300 employees across departments including legal, data management, technology, and member services. Their infrastructure supports a complex system of rights data processing, royalty distribution, and digital reporting.

Key Business Objectives

  • Maintain high availability of systems supporting rights data, licensing, and royalty calculations
  • Enhance database performance and reduce internal management overhead
  • Ensure compliance with security, data integrity, and reporting standards
  • Enable scalability to support growing data volumes and increased licensing activity
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The Challenge

Music Licensing Company manages vast amounts of metadata and rights-holder information, with regular high-volume data processing and royalty distribution cycles. Their Oracle systems are central to these operations. Prior to DSP’s involvement, there were concerns around patching delays, performance during peak loads, and the resource burden on internal teams.

Music Licensing Company operates primarily on Oracle with a mix of legacy and modernised components, supporting critical workflows in licensing, reporting, and financial systems. Their databases require high levels of uptime, accuracy, and compliance with legal and regulatory frameworks.

The Solution

Services Implemented:
  • Oracle Database Managed Services
  • 24/7 Monitoring and Alerting
  • Performance Tuning and Optimisation
  • Patch Management and Vulnerability Remediation
  • Backup & Recovery Strategy Support

Customisation & Tailoring:

DSP tailored its services to align with our customers' business calendar, including royalty payment cycles and key reporting periods. Maintenance and patching windows were scheduled to avoid operational disruption, and custom SLAs were introduced to reflect critical processes.

Technology/Platforms Used:

  • Oracle Database (on-premise and virtualised environments)
  • DSP’s automated monitoring and health-check tooling
  • Integration with customers' change and incident management systems

Implementation Process:

DSP began with a thorough environment review, stabilising key performance issues and aligning patching cycles with security requirements. A phased onboarding ensured continuity while transitioning support responsibilities to DSP’s expert team.

Integration with Existing Systems:

The managed services were fully integrated with our customers' IT operations, ensuring alignment on monitoring, ticketing, and escalation. DSP works closely with the customers' IT and DevOps teams to ensure seamless support across the wider application landscape.

The Result

Key Metrics & Quantifiable Results:

  • 99.99% uptime maintained across Oracle environments
  • 35% reduction in database-related incident volume
  • All critical security patches applied within defined windows
  • Faster response times and reduced mean time to resolution (MTTR)

Qualitative Benefits:

  • Increased trust in database resilience during critical financial periods
  • Reduced stress on internal IT teams
  • Enhanced collaboration and smoother hand-offs between teams
  • Confidence in ongoing compliance with industry standards and audit requirements

Return on Investment (ROI):

Music Licensing Company’s investment in managed services has yielded operational efficiencies, lower risk, and more predictable support outcomes, delivering long-term value over internal-only resourcing.

Impact on Business Objectives:

With stable, secure, and well-supported Oracle environments, Music Licensing Company has continued to scale its licensing and royalty processing capabilities, helping it better serve artists and rights holders while maintaining regulatory and operational excellence.

 

The Partnership

Our Team's Expertise & Approach

DSP’s Oracle experts bring a deep understanding of database architecture, optimisation, and compliance, critical in a data-driven environment like Music Licensing Company’s. The team’s methodical, communicative approach has been key in driving ongoing improvement.

Communication & Collaboration

Music Licensing Company has rated the partnership at 9/10, reflecting strong collaboration, transparency in service delivery, and a consistently responsive support experience. Regular service reviews and roadmap discussions ensure alignment on evolving needs.

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