Searching for an Oracle Cloud Infrastructure managed services?

Organisations who want to take advantage of the benefits of Cloud often don’t have skills or bandwidth in-house to manage their environment effectively. DSP is an established Oracle Cloud Infrastructure managed services provider. We offer a flexible and cost-effective solution that makes the most of your investment in Oracle Cloud.

Vendor Logos

OCI managed services

Good management of your Oracle Cloud Infrastructure estate is essential for it to effectively support your organisation to achieve its ambitions. Many organisations don’t have the required skills in-house to do this – or recognise that their team’s time could be better spent elsewhere. So, they look to an external provider like DSP. We are a Gartner-recognised Oracle Cloud Infrastructure managed service provider here to deliver round the clock, proactive managed services that give you complete peace of mind for your OCI environment. 

We operate as an extension of your existing team and collaborate with you to build a managed service that meets your requirements, including help desk support for quick issue resolution, hosting, configuration, implementation, and security. We’ll keep your OCI environment secure and stable, identifying any issues and resolving them before they cause problems. 

We value our long-term partnerships with our customers and are committed to ensuring that your OCI environment is a simple, cost-effective, and reliable foundation for your business to achieve its goals.

National Trust Circle

Through their processes and ‘can do’ ethos they have delivered support environments that are of such a high quality and up-to-date - overnight in some cases - that enables us to be much more efficient in diagnosing and resolving issues. This has meant that the Trust can now start to do CRM rather than just talk about its systems." 

National Trust

Get in Touch

Key features of our Oracle Cloud Infrastructure managed service

Flexible services

We offer flexible solutions for your unique OCI management requirements: Outsource or Co-source.

Outsource: Entrust your entire environment management to us. We handle every aspect of database administration, for stress-free management and significant cost savings.

Cosource: Our collaborative approach makes us an extension of your own team, dealing with the routine and time-consuming tasks, whilst your internal team focus on other areas of value. Our always-on support comes in at a fraction of the cost of hiring additional personnel.

Proactive monitoring and incident resolution

We aim to ensure the uninterrupted performance of your OCI environment. We know that prevention is better than cure and always aim to solve issues before they start causing problems for the wider business with our advanced monitoring systems keeping a close eye on your environment.

When incidents do occur, our expert team can act quickly, resolving issues and minimise downtime and impact, ensuring functionality is restored as soon as possible.

Security standards

Nothing is more important than keeping your environment secure. We demonstrate our commitment to keeping you safe by meeting stringent security standards.

Our ongoing certifications in ISO 27001:2013 and Cyber Essentials Plus show our commitment to upholding the highest information security standards. Security best practices are a key part of our business culture, and all staff undergo regular training to keep security at the heart of our operations. Our dedicated Group Risk & Compliance Manager ensures that security measures are consistently implemented and improved to address evolving threats.

Streamlined onboarding

Our OCI managed service provision begins with a detailed site review, so we understand your specific database environment and requirements. We then provide a dedicated take-on team to guide you through the onboarding process, working with your former supplier if necessary. You'll have access to our Customer Resource Portal with tutorial videos on how to raise tickets and service requests. Our joint execution plan is carefully compiled, ensuring all stakeholders are aligned and expectations are clear.

Integrated Cloud managed services

Many organisations have an combination of different database and Cloud platforms. Increasingly vendors are making collaboration easier, such as the Oracle-Azure interconnect, but it can still be complex and difficult to effectively manage integrated infrastructure in-house. DSP, as an certified expert in several database and Cloud platforms can assist with configuring, navigating and managing a streamlined environment.

Regular health checks

Regular health checks are a crucial part of our managed services, ensuring the continuous optimisation of your environment.

We conduct detailed assessments to identify any areas that require attention, from configuration settings to database objects.

Our health checks are designed to keep your systems running optimally and reduce the risk of performance bottlenecks.

Proactive database performance tuning

Our team of expert DBAs specialise in proactive database performance tuning.

We go beyond monitoring and actively identify and address potential performance problems.

Through tuning, we ensure that your Cloud environment always delivers peak performance to support your wider business functions.

Backups, DR testing, patching and security audits

We take a holistic approach to Cloud management, including critical tasks like backups and disaster recovery testing. Our team ensures that your data is securely backed up, and we regularly test your disaster recovery plans to guarantee rapid recovery in case of loss.

We also manage patching to keep your database systems up-to-date and secure, while security audits help safeguard your data from threats.

Management information reporting

We ensure you stay informed and in control with detailed management information reporting. Our reports provide valuable insights into your environment's performance, empowering you to make data-driven decisions. With comprehensive reporting, you can track the health and performance of your databases over time.

Speak to a Cloud
expert today

Key benefits of our OCI managed service

Reduce costs by up to 70%

Using an outsourced managed service provider, in whole or in part, means businesses can achieve substantial cost savings through economies of scale and reduced training costs.  Typical savings are around 40%, however, we have saved some customers up to 70%!

Eliminate single points of failure

With DSP, your OCI environment is in the hands of a whole team of skilled DBAs, eliminating the reliance on a single individual and the inevitability of human error.

Liberate internal resources

Empower your internal IT team by freeing them from administrative tasks. Our comprehensive database management will not only optimise database performance but also boost efficiency, allowing your IT team to focus time and energy on new initiatives.

Access to the UK's best DBAs

Take advantage of the knowledge and expertise of our UK-based team of database administrators. With a combined experience of over 200 years and more than 100 Oracle certifications, we are confident that we have the best group of Oracle DBAs in the country. Our dedicated professionals are prepared to assist you with any database-related obstacle you may face, whether that's performance optimisation or troubleshooting.

Automated support process

Our efficient support framework uses state-of-the-art technology to streamline issue resolution and administer support ticket management.

With our innovative approach, we minimise response times and maximise customer satisfaction, meaning customers can focus on their core operations while we manage their support needs. 

Out-of-hours cover

The average DBA works 252 days a year, for 8 hours a day, totalling 2,016 hours annually. Of course, its a huge worry about what happens if something bad happens when they're not there. Our expert team of DBAs at DSP can be available at all times, adding up to 8,760 hours a year! That means your database environment can receive an impressive 6,744 extra hours (equivalent to 281 extra days!) of dedicated support each year with out of hours support.

Some of our Oracle Cloud managed services customers

Take a look at some of our Cloud managed services projects...

London North Eastern Railway

DSP delivered an Oracle Cloud and ADW Data Ingest project for LNER, improving scalability with an ongoing managed service

PRIMEdge

Manufacturer and supplier of knife sharpening equipment successfully moves its IFS application to an OCI hosted solution and managed services.

 

Thungela

South African coal producer and exporter implements Hyperion Financial Management (HFM) on Oracle Cloud Infrastructure (OCI) with ongoing managed services.

Frequently Asked Questions

Will I really get an instant ROI?

The short answer is yes. The ROI could come from the fact our contract would be cheaper than hiring your own team of internal DBAs, or from the ROI you'll get from the optimisation of your environment.

On average, a database managed service can cut your costs by 40%, however, we do have cases where it cuts costs by up to 70%!

How do you guarantee high levels of service?

Legacy support is straightforward, but how do you cope with supporting Oracle databases in cloud environments?

DSP Logo

Contact us Today

Want to discuss our Oracle Managed Services with an Oracle Account Director? Or maybe you'd like to schedule a reference call with one of our current managed service customers? Fill out the form below and we'll be in touch shortly!