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Oracle Fusion ERP support that keeps your business running smoothly
Your finance and operational teams depend on Oracle Fusion ERP to keep essential business processes moving. DSP’s application managed service helps you maintain control of your ERP environment, address issues before they escalate and adapt as business requirements change. With experienced Oracle specialists supporting your team, you can spend less time managing application challenges and more time moving your business forward.
Keep your Oracle Fusion ERP working as hard as your business does
From financial close and procurement to projects and reporting, your ERP application underpins critical decisions and activities across the business. DSP provides the specialist support, practical guidance and ongoing attention needed to keep your Oracle Fusion ERP environment dependable and fit for purpose, helping you maintain control of essential processes while enabling you to achieve your wider business ambitions.
Keep financial processes moving
Get specialist help investigating and fixing application issues affecting financial operations, transactions and reporting, with clear ownership and a focus on resolution.
Stay in control as your application evolves
Understand the potential impact of quarterly updates, prepare for changes and coordinate testing around the processes your business relies on.
Make best use of your ERP investment
Identify opportunities to refine configurations, improve workflows and make more effective use of the capabilities already available in Oracle Fusion ERP.
Bring clarity to complex environments
Establish clear responsibilities across application support, integrations and change, giving your team a better view of issues, priorities and next steps.
Specialist expertise for peace of mind that your Fusion ERP isn’t going to let you down
Oracle Fusion ERP connects processes, data and teams across your organisation. We help you manage the application environment behind those processes, from investigating functional issues to planning changes and identifying opportunities to improve how the system supports your business. So, you can be safe in the knowledge that your application is well managed, supported and continually improving.
Support for your ERP application’s day-to-day management
We’ll investigate incidents, resolve functional issues and manage service requests across the Oracle Fusion ERP applications included in your service.
→ Expert help, from issue identification to resolution.
Financial and operational process support
We’ll help address application issues affecting ERP processes such as financial transactions, procurement workflows, project operations or reporting.
→ Support grounded in the business processes behind your Fusion ERP application.
Release impact and regression testing
We’ll review Oracle’s quarterly updates, identify relevant changes and coordinate agreed testing against key configurations and business scenarios.
→ A clear understanding of release impacts before changes reach your users, allowing you to take advantage of enhancements.
Integrations and connected applications
We can go beyond standard managed services and help your teams to investigate integration issues and assess how changes to Oracle Fusion ERP may affect connected systems and data flows.
→ Better connectivity across all the systems that support your business processes.
Configuration and improvement
We’ll review configuration challenges and work with your team to prioritise changes that improve usability, support evolving requirements or make better use of existing functionality.
→ Ongoing practical advice for improving your ERP environment.
A managed service with clear priorities and consistent progress
Good ERP support needs more than a way to log incidents. It needs an understanding of your operating environment, clear decisions about what matters most and a consistent approach to managing work. We establish those foundations with your team and use them to guide support, changes and improvement.
- 01
Understand your ERP landscape
We map your applications, integrations and business processes, capture key knowledge and identify existing issues, dependencies and priorities. We’ll also get to know your team so we can work successfully in tandem.
- 02
Agree priorities and ownership
We establish how requests are managed, who owns each area and how issues are escalated. Existing backlogs and recurring problems are assessed so that work can be prioritised appropriately.
- 03
Manage requests and resolve issues
We manage the incidents, functional queries and agreed changes covered by your service level agreements, keeping your team informed about progress, decisions and outstanding actions.
- 04
Prepare for application changes
We review upcoming quarterly Oracle updates, assess relevant changes and coordinate agreed testing. Potential impacts and follow-up actions are agreed with your team to take advantage of enhancements and mitigate issues.
- 05
Turn insight into improvement
We’ll spot patterns in incidents, user challenges and changing business requirements and work with you to identify opportunities to improve configuration, workflows and use of Oracle Fusion capabilities.
- 06
Measure progress and set direction
Our regular service reviews bring together performance, recurring issues, risks and improvement priorities, giving us a shared basis for decisions about what needs attention next.
Why DSP
ISG-Leader managed services
DSP was named a ‘Leader’ in the latest ISG Provider Lens UK Managed Services study. That recognition reflects our wider managed services capability in supporting and managing your Oracle Fusion ERP environment.
Release management that is part of the plan
Quarterly update assessments and regression testing are built into our service, helping you plan for changes as part of ongoing application management rather than treating every release as an isolated task.
Development skills when standard functionality isn’t enough
Our in-house development capability can help address requirements that go beyond standard ERP functionality, including complementary applications built with native technology.
A service shaped around your environment
We work with you to define the right scope, priorities and responsibilities for your business. The result is a managed service focused on the applications and processes that matter to you, rather than a one-size-fits-all support model.
An Oracle partner since 1999
As an Oracle partner for over 25 years, we have experience spanning the entire Oracle ecosystem. That depth of experience gives us an unparalleled perspective on Oracle technologies and the environments businesses rely on.
Sample of Oracle Fusion Projects
On the record
- ISG Provider Lens Leader, UK Managed Services
- 24×7 managed services
- Quarterly release certification
- In-house application extensions
Oracle Fusion ERP managed services: the questions that matter
Why do businesses use Oracle Fusion ERP managed services?
Businesses use managed services to access specialist Oracle expertise, maintain their application environment and manage ongoing changes without relying entirely on their internal teams. A managed service can help improve visibility of application issues, establish clear ownership and create a structured approach to maintenance and continuous improvement.
Which Oracle Fusion ERP applications can you support?
The applications covered depend on your environment and the scope agreed with DSP. Support may include areas such as Financials, Procurement and Project Management, where these are part of the service. We establish which applications, processes and integrations need support during the initial assessment.
Can you support complex finance and procurement processes?
We can support the Oracle Fusion ERP applications and functionality to whatever extent you want. This may involve investigating application issues, reviewing configuration, managing service requests and assessing the impact of changes on finance or procurement workflows. The precise scope depends on the modules and processes in your environment.
How do you approach Oracle Fusion ERP quarterly updates?
We assess Oracle’s quarterly updates to identify relevant changes and potential impacts on your configuration and business processes. We then coordinate agreed testing, investigate issues and track follow-up actions. This helps you prepare for changes with a clearer understanding of what may need attention.
Can you help with integrations between Oracle Fusion ERP and other systems?
Yes, we can help investigate issues affecting connected systems and assess the potential impact of application changes on data flows. The scope depends on the integrations involved, their underlying technology and the responsibilities agreed with your team.
Can you manage configuration changes and enhancements?
We can absolutely manage agreed configuration changes and help identify improvements to existing processes and functionality. Where a requirement needs additional development, we can assess appropriate options, including complementary applications or extensions where suitable.
How do you measure the performance of the managed service?
Performance measures are agreed as part of the service arrangements. Reviews can cover areas such as incident trends, response and resolution performance against agreed service levels, recurring issues, risks and progress against improvement priorities.
How long does it take to transition to a managed service?
The transition timeline depends on the size and complexity of your Oracle Fusion ERP environment, the applications in scope and the maturity of existing documentation and support processes. We use onboarding to capture key knowledge, agree responsibilities, review outstanding issues and establish how the service will operate, whilst getting to know your team.
Explore Oracle Fusion services
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Talk to our Fusion team
Let’s start with a conversation between you and one of our senior Oracle engineers about your Fusion ERP application and what a managed service from DSP would look like for you.