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Oracle Fusion HCM managed services that keep your people systems running smoothly
Keep your Oracle Fusion HCM applications supported, secure and evolving with a team that understands your systems and the processes behind them. From day-to-day application support and quarterly updates to specialist UK payroll and RTI-related support, DSP works alongside your team to resolve issues, manage change and keep your HCM environment working effectively.
Get more from Oracle Fusion HCM, with support you can rely on
Your HCM applications support essential business processes, from employee records and absence management to payroll. We help keep those applications running effectively, resolve issues and manage change, giving your team the support and confidence they need to focus on your people and business priorities.
Peace of mind with reliable support for business-critical processes
Ongoing support with application issues, configuration and day-to-day application management from specialists who understand your environment.
Make changes confidently, with fewer surprises
We assess quarterly updates, coordinate agreed testing and help address issues before changes affect business-critical processes.
Simplicity of having one partner manage your HCM application
DSP brings application support, change and continuous improvement together in a service shaped around your systems, priorities and internal team’s requirements.
Specialist support to keep your Oracle Fusion HCM application delivering value
From day-to-day application support to quarterly release preparation and ongoing improvements, we help you manage your Oracle Fusion HCM application effectively. We agree on the scope with you, so support reflects what you need, aligned with the expertise you already have and where you need additional help.
Always available functional support
Service desk support for incidents, requests and configuration issues across your HCM applications, available on an up to 24×7 basis.
→ Issues investigated and managed with clear ownership and escalation to agreed SLAs.
Quarterly updates and testing
We review Oracle’s quarterly updates, identify relevant changes and coordinate agreed testing against your configurations and key business processes.
→ Better visibility of potential impacts and more confidence ahead of each release.
Configuration and continuous improvement
We help manage agreed configuration changes and identify opportunities to improve processes, make better use of existing capabilities and address evolving business needs.
→ An HCM environment that can evolve alongside your organisation.
From onboarding to continuous improvement
We take a structured approach to bringing your Oracle Fusion HCM applications into managed services. We agree on responsibilities and priorities from the outset, establish clear support processes and keep you informed through regular service reviews.
- 01
Transition and knowledge capture
We get to know your HCM environment, business processes and, most importantly, your team. We document key configurations and integrations and review any existing issues or outstanding work.
- 02
Stabilise
We focus on agreed priorities, which may include addressing backlogs, resolving recurring issues and establishing clear support, communication and escalation processes.
- 03
Manage day-to-day support and change
We provide the functional support, service desk assistance and configuration changes agreed for your service, working alongside your team with clear ownership and escalation routes.
- 04
Prepare for quarterly updates
We assess Oracle’s updates, identify potential impacts and coordinate agreed testing. We track issues and follow-up actions to help prepare your HCM applications for each release.
- 05
Improve and enhance
We work with you to identify improvements, make better use of Oracle Fusion HCM capabilities and assess where additional development or integrated applications could address business needs.
- 06
Review performance and plan for the future
Regular service reviews give you visibility of performance, recurring issues, risks and planned improvements, helping you agree on priorities and plan your next steps.
Why DSP
ISG-Leader managed services
DSP was named a ‘Leader’ in the latest ISG Provider Lens UK Managed Services study. We bring that recognised expertise to every aspect of your Oracle Fusion HCM managed service, with clear accountability and a consistent approach you can rely on.
Quarterly release management built in
We assess Oracle’s quarterly updates, identify potential impacts and coordinate agreed regression testing as part of the managed service, helping you prepare for change without treating every release as a separate project.
Development expertise beyond standard HCM
Our in-house development team can build complementary applications and extensions using technologies such as Oracle APEX, where appropriate, to address business needs that standard HCM functionality may not fully meet.
An Oracle partner since 1999
From Oracle E-Business Suite to Fusion Cloud, we bring experience across the Oracle ecosystem, helping you draw on established expertise as your applications and business needs evolve.
Sample of Oracle Fusion Projects
On the record
- ISG Provider Lens Leader, UK Managed Services
- 24×7 managed services
- Quarterly release certification
- Oracle APEX development
- UK & multi-country payroll (HMRC RTI)
Fusion HCM and payroll support: the questions that matter
What are Oracle Fusion HCM managed services?
Oracle Fusion HCM managed services provide ongoing support, maintenance and improvement for your Oracle Fusion Human Capital Management applications. This can include functional support, incident and service request management, configuration changes, quarterly update assessment and testing, and advice on improving how you use the platform. The service is tailored to your applications, business priorities and in-house capabilities.
What does an Oracle Fusion HCM managed service include?
The scope depends on your requirements and the applications you use. Services can include day-to-day application support, issue resolution, configuration management, quarterly release assessment, regression testing and continuous improvement. Where included in the agreed service, support can also cover Oracle Fusion Payroll and related UK payroll application processes.
Can you support Oracle Fusion Payroll and UK payroll requirements?
Yes, where UK payroll is included in the agreed service. Support may cover Oracle Fusion Payroll configuration, application issues, payroll-related changes and investigating issues affecting payroll processes. The precise scope should be agreed at the outset, particularly where responsibilities for payroll processing, statutory calculations and submissions are shared between your internal team and external providers.
How do you manage Oracle Fusion HCM quarterly updates?
We assess Oracle’s quarterly updates to identify changes that may affect your HCM applications, configurations and business processes. We then coordinate agreed testing, investigate issues and track any necessary follow-up actions. This helps your team understand the potential impact of each update and prepare for changes with greater confidence. The specific testing and release activities depend on your service agreement.
Can you work alongside our existing HR, payroll and IT teams?
Yes. The service can be shaped around your existing team and the responsibilities you want to retain in-house. We can provide additional functional expertise, help manage application changes or support agreed areas of the service, with clear responsibilities and escalation routes. This allows you to access specialist support without necessarily outsourcing the entire HCM function.
Can you support and improve our existing Oracle Fusion HCM configuration?
We can help review your current configuration, investigate issues and identify opportunities to improve processes or make better use of available Oracle Fusion HCM capabilities. Where a requirement calls for additional development, we can assess suitable approaches, including complementary applications or extensions where appropriate. Any changes are considered in the context of your existing environment, requirements and support arrangements.
How does onboarding to Oracle Fusion HCM managed services work?
Onboarding starts with understanding your Oracle Fusion HCM environment, business processes, integrations and existing support arrangements. We document key information, review outstanding issues, agree responsibilities and priorities, and establish support and escalation processes. The transition plan and timescale depend on the size and complexity of your environment and the scope of the service.
Explore Oracle Fusion services
Every part of DSP’s Oracle Fusion practice, one click away.
Talk to our Fusion team
Let’s start with a conversation between you and one of our senior Oracle engineers about your Fusion HCM application and what a managed service would look like for you.