.png?width=250&height=56&name=stonewater-logo%20(1).png)
Oracle E-Business Suite Managed Services
Content
DSP Managed Services provides customers with consistent access to first class support for Oracle technology and E-Business Suite. Our scope and delivery approach is tailored and defined by the customer’s individual business needs. We dovetail with customers’ in-house teams and services to become an integral part of their IT solutions.
-
High-quality & consistently focused services
-
Guaranteed incident resolution and response times
-
Service Level Agreements (SLAs) beyond incident management
-
Guaranteed effective security, maintenance and performance
-
Wide range of Oracle services
-
Management of system issues and unscheduled changes
-
System usage improvements and performance
-
Planned system changes
-
Long term partnership
Each client is assigned a Service Manager, responsible for managing all aspects of the Managed Service and providing a single and consistent point of contact. With DSP's Managed Service support, we deliver by offering:
-
Regular on-site visits
-
A dedicated service desk
-
Incident resolution SLAs
-
Highly experienced consultants delivering the best solutions
-
Service performance levels
-
Opportunities to improve business and support processes
-
Proactive maintenance and strategic advice
-
Our highly experienced, support-focused consultants are at the heart of our Managed Services. We dedicate our consultants to specific clients enabling them to understand your systems and build partner relationships, resulting in a continuous and consistent point of contact
DSP's monitoring system detects issues early and tracks long-term system changes. Information gathered supports the proactive services we provide, such as capacity, performance and architecture management, and we use this to add genuine value for our customers.
We are a leading professional services organisation using Oracle software to help businesses improve processes and performance through the full system lifecycle to achieve competitive advantage.
As an Oracle Gold partner with a strong management team, an outstanding customer service history and a proven track record of successful service delivery, DSP is trusted by many leading public and private sector organisations in the UK and Europe.
Not all Managed Services Providers are the same. DSP is revolutionising the delivery of Oracle Managed Services with results that speak for themselves. We deliver a first-class service and at the same time save our customers on average, over half of their costs compared to previous providers.
Contact us Today
Want to discuss our Oracle EBS Managed Services with an Oracle Account Director? Or maybe you'd like to schedule a reference call with one of our current managed service customers? Fill out the form below and we'll be in touch shortly!