DSP appointed Imtech's Java/Oracle Development support provider
Discover how DSP's flexible service models surpassed Imtech's clients' expectations
OPCIS Data load & KPI reporting
Ongoing upgrade deployment
Imtech Traffic & Infra (Imtech) is a leading player in the market for Intelligent Mobility in the UK and Ireland. They deliver technology-based products, systems and services that enable the effective and efficient movement of people, data and goods. Imtech specialises in the design, development, installation and maintenance of the technologies and infrastructure that satisfy their Clients’ transport and communications challenges.
Imtech was facing peak demand resourcing challenges due to a number of projects all competing for limited internal resources from their Dutch-based development team. UK management was tasked to evaluate cost-effective and longer-term partnership options to alleviate their current resourcing issues and plan for the future. DSP proved to be the optimal Oracle support provider.
"DSP has the experience in putting together flexible service models – we wanted to take advantage of that."
Senior Project Manager
Imtech was facing peak demand resourcing challenges due to a number of projects all competing for their limited internal resources. Additionally, internal priorities set at a Group level were at odds with local project priorities and started to cause concern for existing projects.
UK management was tasked to evaluate cost-effective and longer-term partnership options to alleviate the current resourcing issues whilst providing a plan for the future.
There were a number of points to take into consideration for the approach to be viable:
Cost-effective and flexible commercial model – only pay for what is used, when it is used.
Intense initial knowledge transfer.
Knowledge retention capability.
Service management experience to understand bespoke KPI reporting as required per contract.
Oracle database & Java development expertise in the same place.
Close working relationships to build trust, understanding and rapport with the UK project teams and Dutch development teams.
The project was initiated with a discovery phase. DSP spent time in the UK with senior application managers to understand in detail the business processes behind OPCIS, as well as Imtech’s clients’ expectations for a successful implementation. This was followed up with time in Holland with the development team to understand in more detail the application coding design and company development standards in place.
Following the initial knowledge transition phase, DSP seamlessly transitioned into the UK OPCIS implementation team with the following responsibilities:
- OPCIS Data load
- OPCIS KPI reporting
- On-going support
The priority projects were completed in line with Imtech’s clients’ expectations, which enabled time to be refocused on selling the benefits of OPCIS to the wider user community.
DSP is continuing to support implementation projects as and when they are ready to go. It is the flexibility of two months high priority project work followed by a one-month hiatus – all the while retaining the skills and capacity for future work – that provides significantly more value than the contractor market.
DSP provided Imtech with a cost-effective and flexible commercial model meaning they only paid for what is used and when it is used.
As part of the DSP ongoing support package, we proactively ensure continued deployment of system upgrades into the UK Production environments.
Cleansing and then uploading the project-specific data into the application during the OPCIS data load was performed by DSP alongside OPCIS KPI reporting development and deployment which were specifically requested by Imtech's clients.
Best practice methodology and delivering services both on-spec and on-budget
Our experts allow continuous peace of mind and constant optimisation of client's estate
Award-winning, leading UK-based Oracle partner status
The first Oracle MSP in EMEA to gain an Oracle Managed Service Expertise accreditation
Bespoke solutions with flexible delivery and fixed price model
“What we needed was a company that could work with us to define a working model that hit our goals and deliverables – DSP had the experience in putting together flexible service models and we wanted to take advantage of that to see how it would work for us.”
Senior Project Manager | Imtech
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