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Privacy Policy


Protecting Your Privacy

This notice relates to the processing of personal data directly provided by you or collected as a result of visiting this website. It outlines what data we collect, why we collect it and how we manage it while we are holding it. It also highlights your rights with regard to the data.
Should you have a concern regarding our management of your personal data, or need further information, please do not hesitate to contact us:

  • Address: Database Service Provider Global Ltd, 70 Gracechurch Street, London, EC3V 0HR
  • Email:
  • Telephone: + 44 (0)203 880 1686

    This Privacy Policy will be updated from time to time, so please check it on a regular basis. The current policy was published in July 2023.

Who are we?

We are Database Service Provider Global Ltd (DSP) Ltd, a private limited company. In respect of personal data processed when you use this website, we are the controller. "Personal data", "processing" and "controller" are all used in this notice according to their definitions in the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018. We are committed to managing and protecting the privacy of your personal information in line with all current applicable data privacy laws.

When we collect personal information from you

We collect information from you when we contact you, or when you:

  • Visit our website, in the form of information provided by your web browser, through the use of cookies or similar software (for details about our use of such software, please see our Cookies page)
  • Make an email or telephone enquiry
  • Respond to a communication
  • Fill out an information, event registration or contact request form
  • Use our online chat function
  • Book a demo
  • Discuss a contract
  • Place an order
  • Open a support ticket
  • Subscribe to a newsletter or marketing communication
  • Or otherwise submit your personal data to us

We may also acquire your personal information from LinkedIn and other third-party sources or business data organisations, for B2B marketing purposes.

Information we collect from you

We may collect and process the following data about you:

  • Information about you, including your first name and surname, job title and contact information, including business email address and phone number.
  • If you email or contact us, we may keep a record of the correspondence or keep your message, emails address and contact information to respond to you.

Why we need your information

We require this basic personal information so that we can:

  • Manage your enquiries when you wish to find out about our products and services.
  • Enable you to order our products and services and make payments (we do not retain your bank details).
  • Fulfil and manage our contract and your enquiries when using our products and services.
  • Improve your experience of using our websites, for troubleshooting, data analysis, testing and statistical purposes.
  • Contact you in relation to our products, services and events. You may opt out of receiving communications at any time.
  • Safeguard the assets of our company, its employees, its customers and other key stakeholders.

We do not collect any personal information from you that we do not need to facilitate these tasks.

Our lawful basis for processing your information 

We rely upon the following lawful bases to process your data:

  • In processing your transactions and orders and providing services, advice and information to manage and fulfil your contract, we rely on the lawful basis of contract.
  • We may send you marketing communications if you are, or have been, a customer or if you have discussed doing business with us, as part of our legitimate business interest.
  • If you have opted in to receive communications from us, then consent is our lawful basis. You may opt-out of marketing communications at any time.
  • When we respond to your sales enquiries, we consider this to be in our legitimate business interest.
  • We are a B2B company and only market our services to other organisations. We may market our services to you, as the employee of an organisation that we feel would find benefit and value in our services. We feel that such marketing should not be wholly unexpected, nor should it severely impact your rights. We consider this marketing to be in our legitimate interest. You may opt out of marketing communications at any time.
  • In order to protect our assets and interests, we may need to use your information as part of a legal process.

In general, our legal basis for processing your personal data is that it is in our legitimate interests (and, indeed, in some cases, yours) to do so, although we would refrain from doing so if our legitimate interests were overridden by your interests or fundamental rights and freedoms. We have an interest in operating our business in the most customer-focused and professional way, and our processing of your personal data is done in accordance with this.

Who might access your personal data

Recipients of personal data provided as a result of your visiting this website will generally only consist of our employees who have special access rights to such systems, and are required to keep the information confidential. All the personal data we collect is managed by our staff in the UK. The information is hosted on servers within the UK or within countries considered by the UK to have acceptable standards of data privacy and protection. Your personal data is held for us by our CRM provider Hubspot, in a data centre based in North America. We have taken appropriate safeguards to require that your Personal Data will remain protected when it is transferred internationally. Hubspot makes use of the UK Addendum (as defined within our Customer Data Processing Agreement) as well as additional safeguards where appropriate (such as commercial industry-standard secure encryption methods to protect customer data at rest and in transit, TLS for HubSpot hosted sites, web application firewall protection, and other appropriate contractual and organizational measures).

In certain circumstances, we may be compelled to provide information we hold to third parties, such as regulatory or law enforcement bodies. We would only do so in compliance with the law, and where strictly necessary.

How we protect your information

DSP is committed to protecting your personal data and has implemented the appropriate systems and procedures to ensure this.

Your personal information is contained behind secured networks. Our websites are scanned on a regular basis for known threats, including viruses and other malware, in order to make your visit to our site as safe as possible.


We may occasionally send you those mailings which you have requested or, in accordance with marketing laws, which we feel may interest you and/or are relevant to your practice/work. Such mailings may include details of our products and services, newsletters, and invitations to our various webinars and other events. We will always offer you the option to opt out of any future marketing (please note that the situation might be different if you subsequently become one of our clients).

We do not rent, sell or otherwise disclose your personal data to any other third party.

Your Rights

Please contact us using the details above if you wish to exercise your rights in relation to your personal data.

You have the right to:

  • Ask us not to use your data for direct marketing. Use the contact details or the unsubscribe links on our communications.
  • Delete your personal data. Please note that we may not be able to fulfil our contractual obligations without your contact details.
  • Ask for the information that we hold about you to be amended if it is incomplete or inaccurate.
  • Request access to the information that we hold about you.
  • Request that we restrict processing concerning you
  • Object to our processing of the data
  • Have your data transferred to another party.
  • Complain to DSP or to the UK supervisory authority, the Information Commissioner’s Office (ICO), if you are concerned about our use of your personal data.

Website Links

Our website may, from time to time, contain links to and from third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies even if you access them using links from our website. Please check these policies before you submit any personal data to these websites.

Use of cookies

While you are browsing the DSP website, cookies could be stored on your computer so that we can identify your session.

Please see the separate Cookies Policy on our website. Please note that you have a choice whether to allow cookies on your computer or not and can adjust your browser settings accordingly.

Explanatory Note

This Privacy Notice is in place to inform you, in line with our general obligations, and in particular in line with Article 13 of the UK GDPR, of the processing by us of your personal data. It isn't a contractual document, so we don't ask you to "agree" to it, or claim that by reading it you are taken to have agreed to it.

Please note that where we are offering goods or services to individuals in the European Union we will also be subject to the GDPR itself (not just the UK GDPR). In those cases you would also have the right to make a complaint, under Article 77, to another GDPR supervisory authority. 


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