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Looking for ISV Database Managed Services?
Monitoring your customers' databases 24/7/365 with our ISV Database Managed Services
Specialist Database Managed Services
At DSP we have 25 years of experience in Database Managed Services, whether that's on Oracle, SQL Server, or other databases such as MySQL, MongoDB, or Postgres. Database support is at the core of our business as it's where we began. 25 years later, we are proudly the UK's leading database managed service provider.
We have a dedicated ISV Practice, working with application providers day-in, day-out.
We provide two Database Managed Service propositions for ISVs. Firstly, we can be wrapped in as a value-added service to compliment your service offering, where we monitor and support your end users database environment. Secondly, we can provide support services directly to you to supplement your own database skills, allowing you to focus on your application development.
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Key Features of ISV Database Managed Services
We understand that every ISV will have unique support requirements, even though many could use similar technologies. In its most simplistic form, our database managed services are a DBA lead monitoring suite that allows us to react to issues in a flash. However, all of our managed services are bespoke to the application provider - service provision, SLAs, commercial structure all comes down to your business requirements.
Typical Elements of a Database Managed Service for an ISV include:
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Site Review & On-Boarding Service
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24x7x365 Performance Monitoring & Alerting
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Monthly or Quarterly Database Health Checks
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Pro-active Database Performance Tuning
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24x7 Hotline Support Service
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Access to Technical Data Analysis
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Automated Patching and Continuous Maintenance
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Backup, DR, Hosting, Cloud-enablement and Security auditing
DSP: Customer Success
What puts our ISV Database Managed Services above the rest?
Oracle and Microsoft Specialists
DSP are proud to have Oracle MSE (Managed Service Expertise) and be a Microsoft CSP (Cloud Service Provider), this puts us in a unique position being the only UK partner to have both accreditations! Subsequently, whether your environment is deployed on Oracle or SQL Server, we have the experience and knowledge to support your estate.
With 25 years experience in both Oracle & Microsoft technologies, there is no better partner to trust your environment support with.
Instant return on Investment
Depending on your environment, a database managed service typically reduces your IT costs by anywhere between 40 and 70%! This is the main reason why our database managed services are so popular with application providers because the money saved can be invested into innovation, enhancing your application, time to market and overall service. All these benefits contribute to adding more value to your customers. How would you invest the cost savings?
Preventative Analytics
At DSP we strongly believe that prevention is better than cure, and our team of DBAs work to that mantra. Working with you as an addition to your business, we ensure your environment is always running as efficiently as possible. Our database managed services include state-of-the-art actionable insights and predictive analytics, meaning we can act before the problem develops.
Access to Technical Data Analytics
- Real-time technical statistics
- Access to historical metrics for trend analysis
- Reporting on-demand via a secure customer portal
Guaranteed Quality Service
At DSP, we have UK teams based in London, Leeds, Nottingham & Basingstoke and internationally in Bulgaria and Japan. Our award-winning teams of DBAs work around the clock, so you don't have to. Monitoring your customers (or your own) estate overnight so that severity 1 issues can be dealt with immediately, limiting any impact on their (your) business.
We take support very seriously and therefore we continuously monitor the performance of our services enabling us to work to defined SLAs. A priority scale is maintained to provide customers with responsive support to reflect the urgency and impact of the incident.
Frequently Asked Questions
Will I really get an instant ROI?
The short answer is yes. Whether that ROI comes from the fact our contract would be cheaper than hiring your own team of internal DBAs, or the ROI you'll get from the optimisation of your environment.
On average, a database managed service can cut your costs by 40%, however, we do have cases where it cuts costs by up to 70%!
How do you guarantee high levels of service?
Our SLAs don't just focus on Break/Fix. Talk to us about our pro-active analytics and meaningful visual metrics which demonstrate the difference we are making over time.
Legacy support is straightforward, but how do you cope with supporting Oracle databases in cloud environments?
Our support systems are platform agnostic. In our opinion delivering a successful support service comes down to a well planned service take-on; we spend more time than most in getting things right from the start.
Can you support my customers environment?
Yes. Often, we find ISVs may not have the skills or bandwidth to be able to monitor their customers environments as well. Our support can be wrapped in as a value-added service to compliment your application provision, where we monitor and support your end users database environment, leaving you to focus on the application.
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More ISV Support and Services
Discover more from our range of ISV Support and Services...
Oracle Licensing
Whether you have an upcoming audit and want to ensure you’re compliant, or you need to purchase new licenses and want to ensure you have the most competitive price – speak to our team of Oracle Licensing specialists today.
Oracle APEX
Oracle APEX is a no-cost feature of the Oracle database, featuring slick reporting capabilities and dashboards. Many ISVs are turning to Oracle APEX to modernise current applications or build new apps.
Data Science Services
At DSP, we have an elite team of data scientists who can take your company’s data, apply machine learning and allow you to make data-driven decisions from business intelligence.
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