Looking for ISV Database Managed Services?
Monitoring your customers' databases 24/7/365 with our ISV Database Managed Services
Specialist Database Managed Services
At DSP we have 25 years of experience in Database Managed Services, whether that's on Oracle, SQL Server, or other databases such as MySQL, MongoDB, or Postgres. Database support is at the core of our business as it's where we began. 25 years later, we are proudly the UK's leading database managed service provider.
We have a dedicated ISV Practice, working with application providers day-in, day-out.
We provide two Database Managed Service propositions for ISVs. Firstly, we can be wrapped in as a value-added service to compliment your service offering, where we monitor and support your end users database environment. Secondly, we can provide support services directly to you to supplement your own database skills, allowing you to focus on your application development.
Get in Touch
Key Features of ISV Database Managed Services
We understand that every ISV will have unique support requirements, even though many could use similar technologies. In its most simplistic form, our database managed services are a DBA lead monitoring suite that allows us to react to issues in a flash. However, all of our managed services are bespoke to the application provider - service provision, SLAs, commercial structure all comes down to your business requirements.
Typical Elements of a Database Managed Service for an ISV include:
-
Site Review & On-Boarding Service
-
24x7x365 Performance Monitoring & Alerting
-
Monthly or Quarterly Database Health Checks
-
Pro-active Database Performance Tuning
-
24x7 Hotline Support Service
-
Access to Technical Data Analysis
-
Automated Patching and Continuous Maintenance
-
Backup, DR, Hosting, Cloud-enablement and Security auditing
DSP: Customer Success
What puts our ISV Database Managed Services above the rest?
Oracle and Microsoft Specialists
DSP are proud to have Oracle MSE (Managed Service Expertise) and be a Microsoft CSP (Cloud Service Provider), this puts us in a unique position being the only UK partner to have both accreditations! Subsequently, whether your environment is deployed on Oracle or SQL Server, we have the experience and knowledge to support your estate.
With 25 years experience in both Oracle & Microsoft technologies, there is no better partner to trust your environment support with.
Instant return on Investment
Depending on your environment, a database managed service typically reduces your IT costs by anywhere between 40 and 70%! This is the main reason why our database managed services are so popular with application providers because the money saved can be invested into innovation, enhancing your application, time to market and overall service. All these benefits contribute to adding more value to your customers. How would you invest the cost savings?
Preventative Analytics
At DSP we strongly believe that prevention is better than cure, and our team of DBAs work to that mantra. Working with you as an addition to your business, we ensure your environment is always running as efficiently as possible. Our database managed services include state-of-the-art actionable insights and predictive analytics, meaning we can act before the problem develops.
Access to Technical Data Analytics
- Real-time technical statistics
- Access to historical metrics for trend analysis
- Reporting on-demand via a secure customer portal
Guaranteed Quality Service
At DSP, we have UK teams based in London, Leeds, Nottingham & Basingstoke and internationally in Bulgaria and Japan. Our award-winning teams of DBAs work around the clock, so you don't have to. Monitoring your customers (or your own) estate overnight so that severity 1 issues can be dealt with immediately, limiting any impact on their (your) business.
We take support very seriously and therefore we continuously monitor the performance of our services enabling us to work to defined SLAs. A priority scale is maintained to provide customers with responsive support to reflect the urgency and impact of the incident.
Frequently Asked Questions
How do I choose a managed services provider for database administration?
When choosing a managed services provider for database administration, look for proven expertise across your database platforms (e.g., Oracle, SQL Server, or cloud databases), 24/7 proactive monitoring and a strong track record in performance optimisation and security. The right provider should offer flexible support models, certified DBAs and clear SLAs that align with your business goals. Check for industry recognition, customer success stories and the ability to scale as your data environment grows.
What are the main benefits of using managed services for enterprise databases?
The main benefits of using managed services for enterprise databases include improved performance, enhanced security and reduced operational costs. With proactive monitoring and regular health checks, managed service providers prevent issues before they impact the business. Enterprises also gain access to certified database experts, 24/7 support and scalable solutions across on-premise and cloud environments. This ensures higher availability, faster recovery times and frees internal teams to focus on strategic innovation rather than day-to-day database maintenance.
What is the difference between managed database services and traditional database consulting?
The key difference between managed database services and traditional database consulting lies in scope and continuity. Managed database services provide ongoing, proactive management, monitoring, and optimisation of your databases; ensuring 24/7 performance, security, and uptime. In contrast, traditional database consulting is typically project-based, focusing on one-time activities like migrations, upgrades or troubleshooting. Managed services act as an extension of your IT team with continuous support, while consulting engagements deliver short-term expertise for specific database challenges.
What features should I look for in a managed service contract for database support?
When reviewing a managed service contract for database support, look for clear SLAs covering uptime, response and resolution times. Ensure it includes 24/7 monitoring, proactive maintenance, regular health checks and security patching. The contract should offer scalable support tiers, transparent pricing and defined escalation paths. Also prioritise providers that include performance optimisation, backup and disaster recovery, and access to certified database experts. Finally, check for reporting and governance reviews to ensure accountability and continuous improvement.
Do you provide managed services for cloud-based database platforms?
Yes! We do provide managed services for cloud-based database platforms.
Our team covers any database and any cloud, including platforms such as Oracle Cloud Infrastructure (OCI), Microsoft Azure, Amazon Web Services (AWS) and Google Cloud.
Can managed services improve database security and compliance?
Yes. Managed services can improve database security and compliance by providing proactive monitoring and threat detection, regular patching and updates, and robust access controls and encryption. They also offer automated auditing and reporting to meet regulations like GDPR, HIPAA, or SOX, along with disaster recovery and backup management to ensure data integrity. By combining expert administration with continuous security oversight, managed services reduce risk and help organizations maintain compliance without straining internal teams.
How to choose the best managed services for small businesses?
For small businesses, the best managed services are those that offer affordable, flexible pricing and can scale as the business grows. They should provide proactive security, regular updates and compliance support to protect sensitive data without requiring in‑house expertise. Quick response times and clear SLAs are essential, along with a partner who understands the needs of small businesses, offers hands-on support and helps align IT with business priorities rather than just fixing problems as they arise.
Does DSP provide managed services for large-scale database environments?
Yes, DSP provides managed services for large‑scale database environments, covering on‑premises, hybrid and cloud architectures. Our services include 24/7 monitoring, proactive health checks, performance tuning and security management for enterprise-grade workloads. DSP’s scalable, cost-efficient approach ensures high availability, reduced downtime and aligns database operations with business objectives, supporting complex, mission-critical databases across multiple platforms and cloud providers.
How to evaluate managed service providers for compliance with UK data regulations?
To evaluate managed service providers for compliance with UK data regulations, ensure they follow GDPR and UK data protection laws, provide clear data handling and storage policies, and offer audit trails, encryption, and access controls. Check for regular compliance reporting, certifications, and experience with UK-specific regulations. A reliable provider should demonstrate proactive risk management and include contractual commitments to protect sensitive data and support regulatory audits.
What are your pricing models for managed database services in the UK?
Managed database services in the UK typically use flexible pricing models, including fixed monthly fees, per-database or per-instance charges, usage-based costs, or tiered service bundles. There are also hourly or project-based rates for ad-hoc support available. When choosing a provider, it’s important to understand what’s included, such as monitoring, backups, support, and scalability, to ensure the pricing aligns with your business needs.
What is the cost comparison of managed services vs. in-house IT support?
Managed services typically offer lower upfront costs and predictable monthly fees compared with in‑house IT support, which requires salaries, benefits, training, tools, and infrastructure. Managed services provide access to a broader range of skills, 24/7 monitoring and proactive maintenance, while in‑house teams can be more expensive to scale and maintain. For many businesses, outsourcing IT support can reduce overall costs while improving efficiency and expertise.
Do you have any reviews for being a trusted managed service provider specialising in database solutions?
Yes, we do. At DSP we are a trusted managed services provider specialising in database administration and support for enterprise‑grade environments. Our website features a range of client testimonials from organisations such as Lancashire Constabulary, Ocado and Torbay Council, who praise our technical knowledge, reliability and responsiveness.
We have also published numerous case studies showing how we’ve managed complex database estates and achieved measurable business outcomes.
DSP Oracle Managed Service FAQ
Find the answers to your frequently asked Oracle Managed Service questions. This document covers common inquiries related to implementation, maintenance, performance, security and more.
Enter your email to download...
More ISV Support and Services
Discover more from our range of ISV Support and Services...
Oracle Licensing
Whether you have an upcoming audit and want to ensure you’re compliant, or you need to purchase new licenses and want to ensure you have the most competitive price – speak to our team of Oracle Licensing specialists today.
Oracle APEX
Oracle APEX is a no-cost feature of the Oracle database, featuring slick reporting capabilities and dashboards. Many ISVs are turning to Oracle APEX to modernise current applications or build new apps.
Data Science Services
At DSP, we have an elite team of data scientists who can take your company’s data, apply machine learning and allow you to make data-driven decisions from business intelligence.

Contact us Today
Want to discuss our ISV Database Managed Services with an ISV Account Director? Fill out the form below and we'll be in touch shortly!


.png?width=250&height=56&name=stonewater-logo%20(1).png)
