Is your customer experiencing poor database performance? Or maybe a database health check has highlighted some potential performance issues? This could be effecting your applications performance, and subsequently negatively impacting your users experience.
At DSP Explorer, we pride ourselves on our industry leading teams of Oracle, SQL Server, MySQL, MongoDB, and Postgres DBAs. These teams of experienced, fully certified and trustworthy DBAs regularly perform performance tuning exercises tailored to each customers needs.
We offer performance tuning on an ad-hoc, as required basis, or within a database managed service. It's important to know you have database specialists on hand when your customers experience performance issues. At DSP-Explorer, our performance tuning is always bespoke to the customers unique requirements, because we understand that every environment is different.
Read on to understand our performance tuning process.
The first stage of any performance tuning project begins with a discovery call. This call will be led by one of our senior DBAs from the appropriate practice (Oracle, SQL Server, etc.)
The aim of this call is for the DBA to gain an understanding of the performance issue your customer is suffering from, this call can either be held directly with your customer or jointly with yourself, the ISV.
Our DBAs always enter discovery calls with an open-mind, as from their vast experience, they understand that every database is different and that a tailored approach is needed.
Following the discovery call, the DBA will now have a good idea of the performance issue your customer is suffering from. The next stage is for the DBA to perform a technical dive into their environment to find exactly where the issue lies and the cause. The severity of the issue will effect the depth of the dive, if it is a severe issue a deep dive will be performed to get to the root of the problem.
Following the technical dive into your customers environment, the DBA will then write up a bespoke report of tailored recommendations. We can provide both short-term and long-term recommendations which will be unique to the severity of the issue.
For example, we support an ISV who provides an e-commerce application for online retailers, a week before 'Black Friday', it became apparent that one of their customers systems would not be able to cope with the anticipated demand. As there was not much time to act, short-term recommendations were implemented immediately to see them through the 'Black Friday' surge, and then long-term recommendations were implemented throughout the rest of the year.
Following the report of short-term and long-term recommendations, your customer will have to make a decision which suits their business needs. We can only advise on the most suitable course of action.
Your in-house capabilities and the complexity of the recommendations will determine whether or not these database tuning recommendations are implemented by DSP-Explorer or in-house.
If implemented by award-winning Oracle & Microsoft Gold Partner, DSP-Explorer will work to a detailed and qualified statement of work.
If your customer is experiencing poor application performance because of an issue within their database, or if their recent database health check has highlighted performance issues, speak to DSP-Explorer and book in your discovery call with an experienced, fully certified DBA. Whether it's tuning Oracle databases, improving SQL query performance, or perfecting your select queries - speak to DSP-Explorer today.
'A problem shared is a problem halved', when working with DSP-Explorer, a problem shared will result in a problem solved!
ISV Customers interested in performance tuning also tend to have interest in an ISV Database Managed Service or an ISV Managed Cloud Service. Alternatively, look at all of our value-adding ISV Support and Services.
Complete the form below to get in touch.