Skip to content
DSP is recognised as a 'Leader' for OCI and Managed Services in the latest ISG Provider Lens® Oracle Cloud and Technology Ecosystem Report. Read now.
Oracle Fusion
Industry: Transport

Autocab outsources its Oracle Fusion Cloud ERP Managed Service to DSP

Following to the loss of a key resource, Autocab transitioned from an in-house managed service provision to a third-party solution, reducing their exposure to risk and increasing the depth of technical knowledge.

 

 

Oracle Managed Services
Oracle Cloud ERP
Oracle Fusion

Contents

Customer Overview

Autocab is the market leader in booking and dispatch software for Taxis. It is owned by Uber. After migrating to Oracle Fusion Cloud ERP (Oracle Fusion), the company relied on a small in-house IT team to manage day-to-day operations and minor system enhancements.

Executive Summary

AutoCab faced a business continuity risk when a key member of its internal Oracle Fusion support team left the organisation. With a lean IT and Finance function and limited backup resources to support Oracle Fusion, the company turned to an experienced Managed Services Provider (MSP) to mitigate operational risk, maintain compliance, and ensure the continued optimisation of its Fusion environment. Within weeks, DSP had transitioned support, helped with long-standing issues and provided a deeper level of technical input.

o-prtnr-clr-rgb

Download the case study by entering your business email:

The Challenge

Autocab’s key Oracle Fusion support resource had moved to another company. The organisation was light on Oracle Fusion expertise, adding risk to critical month-end close processes, transactional tasks, and compliance reporting.

Key issues:

  • Limited internal Oracle Fusion expertise
  • Reconciliation challenges with key reports
  • Inability to troubleshoot system issues
  • Increased pressure on Finance and Procurement teams

The Solution

AutoCab engaged DSP, a certified Oracle MSP, under a managed services contract to stabilise and support their Oracle Fusion environment.

Scope of Services Included:

  • Application support and issue resolution
  • Incident and service request management
  • Quarterly patch reviews and advisory
  • Minor enhancements and updates
  • User process reviews
  • Advisory services for process improvements

Transition Timeline: 6 Weeks

Week 1–2: Knowledge Transfer & Assessment

  • Review of existing documentation and access to environments
  • Hands-on review of configuration and footprint

Week 3–4: Stabilisation

  • Implemented ITIL-aligned ticketing and escalation processes
  • Assigned dedicated Oracle ERP consultants

Week 5–6: Optimisation

  • Resolution of technical reporting issues
  • Provided training to business users on issue reporting

The Result

  • Provided resolution of outstanding issues
  • Confidence of knowing expertise was on-hand
  • Increased knowledge transfer and self-sufficiency
  • Increased visibility into service performance via dashboards

With DSP’s Fusion Managed Services, Autocab was able to transition smoothly from an in-house support model to an outsourced partnership that ensures business continuity, compliance, and ongoing system optimisation.

The Partnership

Our Team's Expertise & Approach

DSP’s Oracle Fusion experts bring a deeper collective understanding to managed services than a single in-house individual. This mitigates risks and provides opportunities for additional enhancements. 

Flexible, outcome-based solutions

Moving to an outsourced managed service meant that best practices could be applied to resolve long-standing issues, with support that can be scaled up or down as required. 

DSP-Logo-2019-White-600px

Want to see what we can do for your business? 

Get in touch with our specialists today and start your journey with industry experts.