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Looking for trusted Oracle Support?
We are the UK's No.1 Oracle Partner delivering flexible Oracle support.
Speak to an Oracle Expert today.
Focused | Credible | Capable
Oracle Database Support has been at the heart of our DNA for all 25 of our years in business. If it's 3rd party specialist support services that you need, whether onsite or remote, cloud or heritage, then it's likely that our Oracle consultants will have the experience they can bring to bear.
Since DSP was founded we have had continued success as an Oracle partner, particularly when applying their database technologies. We quickly found our niche of migrating, upgrading and supporting database environments, which we have been doing for over a decade.
Over the years our relationship with Oracle has continued to flourish and through hard work and dedication, we’ve reached the dizzy heights of being a highly esteemed Oracle Partner.
Trusted by Oracle we are seen within the industry as one of the best Oracle database support consultancy companies in the UK. For more information on the Oracle Technologies that we support, please contact us.
Get in Touch
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Preventative Analytics
Prevention beats cure. Our Oracle Support Services deliver immediate insight and predictive analytics; we don't work in a bubble, we work as an extended team proactively ensuring your Oracle workloads are running as efficiently as possible.
Round the clock service
We work 24x7 to ensure you don't have to. Our team of DBAs, across London, Basingstoke and Nottingham, use cutting edge service management tools to identify Severity 1 issues immediately so that overnight processes are not hindered.
The benefits
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Immediate return on investment – outsourcing core DBA services typically reduces operational costs by 40% (up to 70% of your production system is required 24×7).
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Minimise errors and loss of revenue – our proven Oracle DBA support team will help you de-risk your technology investment.
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Increase business agility – with us managing day-to-day system admin, you’re free to concentrate on new projects.
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Improve efficiencies and maximise uptime – our Oracle support specialists have experience in RAC, DataGuard and clustering, providing outstanding resilience and uptime.
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Get great results from all versions – whether you’re running the newest database release or an older version, our experience means you’ll get the most from your technology.
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Make sure your database infrastructure is fit for purpose – our Oracle health checks build a proactive action plan for developing your high-risk items.
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Significantly reduce downtime – our customers experience unrivalled uptime and minimal business disruption.
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Operating System – total environment support, including Windows, Linux and Unix, all the way up to the application layer, making incident diagnosis effective and efficient.
Why DSP?
The DSP difference
Our Oracle support service involves extensive proactive monitoring to keep your database optimised. All of this work is performed remotely by Oracle Certified Professionals who are regularly trained, constantly keeping up to date with shifts in technology and functionality. We’re not just Oracle specialists, we are trusted Oracle experts.
At the heart of our Oracle support service is our DBA-developed monitoring suite which allows us to be lightning-fast in our reactions to potential issues; however, the design of your service, the SLA and the ability to use us in either ‘Fixed-Price’ or ‘Variable’ mode all comes down to tailoring, something that is simply part of the service. Typical elements of an Oracle Managed Service would include:
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Site Review and On-Boarding Service
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24 x 7 x 365 Performance Monitoring & Alerting
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Monthly or Quarterly Health Checks
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Pro-active Database Performance Tuning
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Hotline Support Service
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Management of Information Reporting
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Continuous Maintenance and Automated Patching
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Backup, DR, Hosting, Cloud-enablement & Security auditing
Frequently Asked Questions
Is an Oracle Support Service truly cheaper than using an in-house resource?
Most of the time yes, especially if you need support 24x7. Typically 30% cheaper than in-house options.
Accreditations are all well and good, but how do you guarantee the quality of service?
Our SLAs don't just focus on Break/Fix. Talk to us about our pro-active analytics and meaningful visual metrics which demonstrate the difference we are making over time.
Legacy support is straightforward, but how do you support Oracle databases in cloud environments?
Our support systems are platform agnostic. In our opinion delivering a successful support service comes down to a well-planned service take-on; we spend more time than most in getting things right from the start. We also have in-house labs to ensure we can recreate the new problems that cloud infrastructures pose.
What our clients say
''Through DSP's experience and expertise, the level of Oracle database support and monitoring now provided to our customers has dramatically improved."
IT Director | LVS
''Their professionalism and positivity make you want to do business with them, which isn’t always the case with specialists.''
Applications Director | Atrium Software
"Working with DSP was an empowering experience which we hugely appreciated.''
IT Director | Fidelity Investments
