#1 for Oracle Support in the UK

''Their professionalism and positivity makes you want to do business with them''

#1 for Oracle Support in the UK
Oracle Support

Focused | Credible | Capable

DSP is the home of Oracle Services in the UK

Oracle Database Support has been at the heart of our DNA for all  20 of our years in business. If it's 3rd party specialist support services that you need, whether onsite or remote, cloud or heritage, then it's likely that our Oracle consultants will have experience they can bring to bear.

What makes DSP stand out?

  • Our DBAs are Oracle Certified across the board. Our knowledge is deep.
  • Oracle Platinum Partner status really does mean something when it comes to capability.
  • We can support multi-vendor database estates via our hybrid Oracle & SQL Server DBAs.
  • We are financially secure, we have scale, yet we are still Oracle Specialists.
  • As an Oracle Cloud Excellence Implementer we can offer hybrid platform services.
  • We invest material sums in R&D to constantly develop our service platform.
  • We are genuinely approachable. We encourage you to speak to our references.
  • Sometimes we save people money, but on other occasions we simply enable them to invest time better.

Preventative Analytics

 

Preventative Analytics

Prevention beats Cure. Our Oracle Support Services deliver immediate insight and predictive analytics; we don't work in a bubble, we work like an extended team proactively ensuring your Oracle workloads are running as efficient as possible.

Round the Clock Service

We work 24x7 to ensure you don't have to. Our team of DBAs, across London, Basingstoke and Nottingham, use cutting edge service management tools to identify Severity 1 issues immediately so that overnight processes are not hindered.

Round the clock service

 

Collaboration

 

Collaboration

Success is all about teamwork. We need to work with your in-house consultants, your application provider and maybe even our competition! We understand this. When we provision your service we'll spend time to understand your key dependencies and tailor our communications accordingly.

Oracle Specialist

Oracle core technology is in our DNA. Accreditations never tell the full story; our 20 year association with Oracle, our full range of Oracle Specialisations and user references in most vertical markets make us very proud of the business we have built.

Oracle Specialist

 

Frequently Asked Questions

Q. Is an Oracle Support Service truly cheaper than using in-house resource?
A. Most of the time yes, especially if you need support 24x7. Typically 30% cheaper than in-house options.

Q. Accreditations are all well and good, but how do you guarantee quality of service?
A. Our SLAs don't just focus on Break/Fix. Talk to us about our pro-active analytics and meaningful visual metrics which demonstrate the difference we are making over time.

Q. Legacy support is straightforward, but how do you support Oracle databases in cloud environments?
A. Our support systems are platform agnostic. In our opinion delivering a successful support service comes down to a well planned service take-on; we spend more time than most in getting things right from the start. We also have in-house labs to ensure we can recreate the new problems that cloud infrastructures pose.

Oracle Support

By the numbers

92%

Customer Satisfaction

98%

SLA Performance YTD

100%

Database Focus

Option1Slow

 

Who are DSP

Since DSP was founded we have had continued success as an Oracle partner, particularly when applying their database technologies. We quickly found our niche of migrating, upgrading and supporting database environments, for which we have been doing for over a decade.

Over the years our relationship with Oracle has continued to flourish and through hard work and dedication we’ve reached the dizzy heights of being a highly esteemed Oracle Platinum Partner.

Trusted by Oracle we are seen within the industry as one of the best Oracle database support consultancy companies in the UK. For more information on the Oracle Technologies that we support, please contact us.

The Benefits

  • Immediate return on investment – outsourcing core DBA services typically reduces operational costs by 40% (up to 70% if your production system is required 24×7).
  • Minimise errors and loss of revenue – our proven Oracle DBA support team will help you de-risk your technology investment.
  • Increase business agility – with us managing day-to-day system admin, you’re free to concentrate on new projects.
  • Improve efficiencies and maximise uptime – our Oracle support specialists have experience in RAC, DataGuard and clustering, providing outstanding resilience and uptime.
  • Get great results from all versions – whether you’re running the newest database release or an older version, our experience means you’ll get the most from your technology.
  • Make sure your database infrastructure is fit for purpose – our Oracle health checks build a proactive action plan for developing your high-risk items.
  • Significantly reduce downtime – our customers experience unrivalled uptime and minimal business disruption.
  • Operating System – total environment support, including Windows, Linux and Unix, all the way up to the application layer, making incident diagnosis effective and efficient.

the benefits

 

The DSP Difference

 

The DSP Difference

Our Oracle support service involves extensive proactive monitoring to keep your database optimised. All of this work is performed remotely by Oracle Certified Professionals who are regularly trained, constantly keeping up to date with shifts in technology and functionality. We’re not just Oracle specialists, we are trusted Oracle experts.

At the heart our Oracle support service is our DBA-developed monitoring suite which allows us to be lightening fast in our reactions to potential issues; however, the design of your service, the SLA and the ability to use us in either ‘Fixed-Price’ or ‘Variable’ mode all comes down to tailoring, something that is simply part of the service. Typical elements of an Oracle Managed Service would include:

  • Site Review and On-Boarding Service
  • 24 x 7 x 365 Performance Monitoring & Alerting
  • Weekly, Monthly or Quarterly Health Checks
  • Pro-active Database Performance Tuning
  • Hotline Support Service
  • Management Information Reporting
  • Continuous Maintenance and Automated Patching
  • Backup, DR, Hosting, Cloud-enablement & Security auditing

What our clients say