Oracle Database Support has been at the heart of our DNA for all 20 of our years in business. If it's 3rd party specialist support services that you need, whether onsite or remote, cloud or heritage, then it's likely that our Oracle consultants will have experience they can bring to bear.
What makes DSP stand out?
Prevention beats Cure. Our Oracle Support Services deliver immediate insight and predictive analytics; we don't work in a bubble, we work like an extended team proactively ensuring your Oracle workloads are running as efficient as possible.
We work 24x7 to ensure you don't have to. Our team of DBAs, across London, Basingstoke and Nottingham, use cutting edge service management tools to identify Severity 1 issues immediately so that overnight processes are not hindered.
Success is all about teamwork. We need to work with your in-house consultants, your application provider and maybe even our competition! We understand this. When we provision your service we'll spend time to understand your key dependencies and tailor our communications accordingly.
Q. Is an Oracle Support Service truly cheaper than using in-house resource?
A. Most of the time yes, especially if you need support 24x7. Typically 30% cheaper than in-house options.
Q. Accreditations are all well and good, but how do you guarantee quality of service?
A. Our SLAs don't just focus on Break/Fix. Talk to us about our pro-active analytics and meaningful visual metrics which demonstrate the difference we are making over time.
Q. Legacy support is straightforward, but how do you support Oracle databases in cloud environments?
A. Our support systems are platform agnostic. In our opinion delivering a successful support service comes down to a well planned service take-on; we spend more time than most in getting things right from the start. We also have in-house labs to ensure we can recreate the new problems that cloud infrastructures pose.
Since DSP was founded we have had continued success as an Oracle partner, particularly when applying their database technologies. We quickly found our niche of migrating, upgrading and supporting database environments, for which we have been doing for over a decade.
Over the years our relationship with Oracle has continued to flourish and through hard work and dedication we’ve reached the dizzy heights of being a highly esteemed Oracle Platinum Partner.
Trusted by Oracle we are seen within the industry as one of the best Oracle database support consultancy companies in the UK. For more information on the Oracle Technologies that we support, please contact us.
Our Oracle support service involves extensive proactive monitoring to keep your database optimised. All of this work is performed remotely by Oracle Certified Professionals who are regularly trained, constantly keeping up to date with shifts in technology and functionality. We’re not just Oracle specialists, we are trusted Oracle experts.
At the heart our Oracle support service is our DBA-developed monitoring suite which allows us to be lightening fast in our reactions to potential issues; however, the design of your service, the SLA and the ability to use us in either ‘Fixed-Price’ or ‘Variable’ mode all comes down to tailoring, something that is simply part of the service. Typical elements of an Oracle Managed Service would include:
DSP is a Data Management and Cloud Platform MSP that delivers enterprise grade support & consulting services for Oracle, Microsoft and Multi-Cloud technologies.
