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Oracle Support

Flexible Oracle Support Delivered by the UK's No.1 Oracle Partner

 

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Focused | Credible | Capable

DSP-Explorer is the home of Oracle Services in the UK

Oracle Database Support has been at the heart of our DNA for all 22 of our years in business. If it's 3rd party specialist support services that you need, whether onsite or remote, cloud or heritage, then it's likely that our Oracle consultants will have the experience they can bring to bear.

Since DSP-Explorer was founded we have had continued success as an Oracle partner, particularly when applying their database technologies. We quickly found our niche of migrating, upgrading and supporting database environments, which we have been doing for over a decade.

Over the years our relationship with Oracle has continued to flourish and through hard work and dedication, we’ve reached the dizzy heights of being a highly esteemed Oracle Platinum Partner.

Trusted by Oracle we are seen within the industry as one of the best Oracle database support consultancy companies in the UK. For more information on the Oracle Technologies that we support, please contact us.

What makes DSP-Explorer stand out?

  • Our DBAs are Oracle Certified across the board. Our knowledge is deep.
  • Oracle Platinum Partner status really does mean something when it comes to capability.
  • We can support multi-vendor database estates via our hybrid Oracle & SQL Server DBAs.
  • We are financially secure, we have a scale, yet we are still Oracle Specialists.
  • As an Oracle Cloud Excellence Implementer, we can offer hybrid platform services.
  • We invest material sums in R&D to constantly develop our service platform.
  • We are genuinely approachable. We encourage you to speak to our references.
  • Sometimes we save people money, but on other occasions, we simply enable them to invest time better.

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Preventative Analytics

Prevention beats Cure. Our Oracle Support Services deliver immediate insight and predictive analytics; we don't work in a bubble, we work as an extended team proactively ensuring your Oracle workloads are running as efficiently as possible.

Collaboration

Success is all about teamwork. We need to work with your in-house consultants, your application provider and maybe even our competition! We understand this. When we provision your service we'll spend time to understand your key dependencies and tailor our communications accordingly.

Round the Clock Service

We work 24x7 to ensure you don't have to. Our team of DBAs, across London, Basingstoke and Nottingham, use cutting edge service management tools to identify Severity 1 issues immediately so that overnight processes are not hindered.

Oracle Specialist

Oracle core technology is in our DNA. Accreditations never tell the full story; our 22-year association with Oracle, our full range of Oracle Specialisations and user references in most vertical markets make us very proud of the business we have built.

 

The Benefits

  • Immediate return on investment – outsourcing core DBA services typically reduces operational costs by 40% (up to 70% of your production system is required 24×7).
  • Minimise errors and loss of revenue – our proven Oracle DBA support team will help you de-risk your technology investment.
  • Increase business agility – with us managing day-to-day system admin, you’re free to concentrate on new projects.
  • Improve efficiencies and maximise uptime – our Oracle support specialists have experience in RAC, DataGuard and clustering, providing outstanding resilience and uptime.
  • Get great results from all versions – whether you’re running the newest database release or an older version, our experience means you’ll get the most from your technology.
  • Make sure your database infrastructure is fit for purpose – our Oracle health checks build a proactive action plan for developing your high-risk items.
  • Significantly reduce downtime – our customers experience unrivalled uptime and minimal business disruption.
  • Operating System – total environment support, including Windows, Linux and Unix, all the way up to the application layer, making incident diagnosis effective and efficient.

The DSP-Explorer Difference

Our Oracle support service involves extensive proactive monitoring to keep your database optimised. All of this work is performed remotely by Oracle Certified Professionals who are regularly trained, constantly keeping up to date with shifts in technology and functionality. We’re not just Oracle specialists, we are trusted Oracle experts.

At the heart of our Oracle support service is our DBA-developed monitoring suite which allows us to be lightning-fast in our reactions to potential issues; however, the design of your service, the SLA and the ability to use us in either ‘Fixed-Price’ or ‘Variable’ mode all comes down to tailoring, something that is simply part of the service. Typical elements of an Oracle Managed Service would include:

  • Site Review and On-Boarding Service
  • 24 x 7 x 365 Performance Monitoring & Alerting
  • Monthly or Quarterly Health Checks
  • Pro-active Database Performance Tuning
  • Hotline Support Service
  • Management of Information Reporting
  • Continuous Maintenance and Automated Patching
  • Backup, DR, Hosting, Cloud-enablement & Security auditing

Frequently Asked Questions

Is an Oracle Support Service truly cheaper than using an in-house resource?

Most of the time yes, especially if you need support 24x7. Typically 30% cheaper than in-house options.

Accreditations are all well and good, but how do you guarantee the quality of service?

Legacy support is straightforward, but how do you support Oracle databases in cloud environments?

What our clients say

''Through DSP-Explorer's experience and expertise, the level of Oracle database support and monitoring now provided to our customers has dramatically improved."


IT Director | LVS

''Their professionalism and positivity make you want to do business with them, which isn’t always the case with specialists.'' 


Applications Director | Atrium Software

"Working with DSP-Explorer was an empowering experience which we hugely appreciated.''


IT Director | Fidelity Investments

 

 

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