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Trusted Oracle Support Specialist

Our dedicated team of certified professionals provides comprehensive Oracle support services, encompassing routine maintenance, proactive monitoring and troubleshooting. Whether you're managing Oracle databases on-premises, in the cloud, or in a hybrid environment, DSP delivers the expertise and responsiveness you need to stay ahead.

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Oracle Support Specialist Keeping Your Business Running Smoothly

With over 25 years of Oracle experience and a proven track record, DSP is a trusted Oracle Partner for organisations across the UK and globally. Our Oracle-certified engineers and DBAs work as an extension of your IT team to ensure your systems are always secure, optimised, and highly available.

Whether you're dealing with performance issues, planning a migration to Oracle Cloud Infrastructure, or simply want to free up your internal team, DSP offers flexible Oracle support options that scale with your business. Key benefits include: 24/7 Remote Oracle DBA Support, Rapid Incident Response and Security Patch Management.

As an Oracle Support Specialist, DSP brings deep technical expertise across the full Oracle technology stack. All our support options are designed to reduce operational risk, lower TCO, and improve your Oracle system’s performance.

From SMEs to large enterprises, hundreds of organisations trust DSP to manage their mission-critical Oracle environments. We’ve helped clients across finance, healthcare, retail, and the public sector meet demanding uptime, compliance, and performance requirements.

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What makes DSP an Oracle Support Specialist?

Preventative Analytics

Prevention beats cure. Our Oracle Support delivers immediate insight and predictive analytics; we don't work in a bubble, we work as an extended team ensuring your Oracle workloads are running as efficiently as possible.

Collaboration

We work with your in-house consultants and any external application providers. When we provision your service, we'll spend time understanding your key dependencies and tailor our communications accordingly.

Oracle Expertise

Oracle's core technology is in our DNA. Accreditations never tell the full story; our 25-year association with Oracle, our full range of Oracle Specialisations and user references in most vertical markets make us very proud of the business we have built.

Round-the-clock Service

We work 24x7x365 to ensure you don't have to. Our team of DBAs use cutting-edge service management tools to identify Severity 1 issues immediately so that overnight processes are not hindered.

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Benefits of DSP's Oracle Support

  • Immediate return on investment – outsourcing core DBA services typically reduces operational costs by 40% (up to 70% of your production system is required 24×7).
  • Minimise errors and loss of revenue – our proven Oracle DBA support team will help you de-risk your technology investment.
  • Increase business agility – with us managing day-to-day system admin, you’re free to concentrate on new projects.
  • Improve efficiencies and maximise uptime – our Oracle support specialists have experience in RAC, DataGuard and clustering, providing outstanding resilience and uptime.
  • Get great results from all versions – whether you’re running the newest database release or an older version, our experience means you’ll get the most from your technology.
  • Make sure your database infrastructure is fit for purpose – our health checks build a proactive action plan for developing your high-risk items.
  • Significantly reduce downtime – our customers experience unrivalled uptime and minimal business disruption.
  • Operating System – total environment support, including Windows, Linux and Unix, all the way up to the application layer, making incident diagnosis effective and efficient.

Why DSP?

Database Focus

SLA Performance YTD

Customer Satisfaction

The DSP Difference

Our Oracle support service involves extensive proactive monitoring to keep your database optimised. All of this work is performed remotely by Oracle certified professionals who are regularly trained, constantly keeping up to date with shifts in technology and functionality.

At the heart of our Oracle support service is our DBA-developed monitoring suite which allows us to be lightning-fast in our reactions to potential issues. The design of your service, the SLA and the ability to use either ‘Fixed-Price’ or ‘Variable’ mode all comes down to the unique tailoring of your support.

Typical elements of a DSP Oracle Managed Service

  • Site Review and On-Boarding Service
  • 24 x 7 x 365 Performance Monitoring & Alerting
  • Monthly or Quarterly Health Checks
  • Pro-active Database Performance Tuning
  • Hotline Support Service
  • Management of Information Reporting
  • Continuous Maintenance and Automated Patching
  • Backup, DR, Hosting, Cloud-enablement & Security Auditing

Frequently Asked Questions

Is an Oracle Support Service truly cheaper than using an in-house resource?

Most of the time yes, especially if you need support 24x7. Typically 30% cheaper than in-house options.

Accreditations are all well and good, but how do you guarantee the quality of service?

Legacy support is straightforward, but how do you support Oracle databases in cloud environments?

Find out more...

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Find the answers to your frequently asked Oracle Managed Service questions. We cover common inquiries related to implementation, maintenance, performance, security and more.

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DSP's Oracle Customer Success

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"Our relationship now is so much more than just client-and-supplier; it is a genuine partnership. It’s more valuable to us as it means we grow and develop as an organisation while working with DSP."


IT Manager | BRITA UK

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“DSP provided an extremely valuable service giving us insight into our Oracle setup that we were not aware of. I was impressed with the level of attention they gave and it gave me the confidence to continue working with them after the review."


Tungsten Network

zopa

"We live and breathe this every day but it was really impressive how quickly DSP got on board with our systems and processes in order to start delivering results from the outset."


Head of Infrastructure | Zopa

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