Leveraging AI to Turn Customer Feedback into Action

Discover how real-time sentiment analysis can improve your customer's experience

In this on-demand webinar, we explore how our AI-powered Sentiment Analysis solution is helping organisations detect customer dissatisfaction and take action early to improve service quality, reduce churn, and make your customers happier!

Built using Oracle AI Language and Oracle Generative AI, and fully integrated with Power BI, our award-winning tool delivers real-time insights from customer interactions, giving organisations the ability to respond before issues escalate.

In this session, we walk through how the solution works, why it matters, and how you can deploy it in your own environment to drive measurable results.

We cover:

• What sentiment analysis is and how it delivers real-time customer insight
• Oracle Cloud Infrastructure (OCI) AI Services
• Real-world use cases and a live demo of the solution in action
• Architecting sentiment analysis pipelines
• Key performance metrics and the operational overhead involved in running sentiment analysis